Jobs at Jubilee Insurance

Quality Assurance Manager - JLIL051

Role Purpose

The role holder will oversee the activity of the Quality Assurance Department and Payments Team Staff, Developing, Implementing, and Maintaining a system of quality and reliability testing for the organization’s products and/or development processes.

Main Responsibilities

• Document and implement standard operating procedures for Corporate Pension, Retail Life and Pension, Group Life, and Annuities.
• Liaise with the Operational functional heads to ensure full compliance with the agreed standards, systems, and procedures.
• Regularly audit the exceptional and anomaly reports to ensure that corrective actions are being taken and highlight areas that the operational functions need to review.
• Take the lead on internal and external audits as well as the ISO audit to ensure full compliance and resolution of any audit queries.
• Monitor all operations that affect quality.
• Assure the reliability and consistency of payments by checking processes and final outputs.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all regulatory standards are met.
• Training staff members on the quality control processes and policies

Key Competencies

• Efficiency
• Accuracy
• Timeliness
• Good knowledge of MS Office and Databases
• Outstanding communication skills
• Great attention to detail and a result driven approach
• Excellent organizational and leadership abilities
• Reliable and Trustworthy

Qualifications

• Bachelor of Commerce, Economics, Statistics, or any other related field.
• Excellent numerical skills and understanding of data analysis/statistical methods.

Relevant Experience

• Minimum of 2 years’ experience at a management level.
• Deep knowledge of the Life Insurance industry would be an added advantage

Position by 13th April 2022.

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Business Analyst - JLIL052

Role Purpose

The role holder will be responsible for engaging user departments to understand the business needs from a technology point of view and document such requirements in a business requirements document/business specifications document. The primary goal of the role holder is to act as the channel through which business users communicate to system developers by translating functional requirements into technical requirements. Additionally, increasing customer satisfaction by creating excellence in the digital experience a customer has with Jubilee through delivery of quality solutions will be a key measure of success. The role holder will also support the implementation of Jubilee’s Digital Transformation Strategy, including but not limited to digital product development strategy, digital marketing strategy as well as champion the continuous improvement of its overall digital business operations. Consequently, he/she will play a key role in shaping the company’s digital and innovation direction to enable the capture and creation of value in a digital economy.

Main Responsibilities

• Translate Jubilee’s Digital Transformation, Innovation and E-Retail strategy into actionable functional & technical specifications, clarify desired outcomes, elicit conclusive business requirements and co-ordinate digital projects implementation through testing.
• Collate, analyze, and action feedback from internal and external customers, derive insights from data and design specific solutions, processes and procedures that address customer needs and optimize digital customer experience.
• Align front office and back-office processes to ensure a seamless and memorable experience for Jubilee’s digital customers and re-imagine the integration of people, processes, and technology to drive organizational change and ensure the delivery of digital customer experience excellence. Work proactively with key stakeholders to deliver excellence in all digital customer interactions and apply an agile change methodology to drive improved customer outcomes quickly and effectively.
• Support the development and proposal of overall digital product strategies, innovation, presentation of marketplace outcome projections, and advise on potential business applications of disruptive digital technologies to create value.

Key Competencies

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Continuous Innovation
• Ownership & Commitment
• Team Spirit
• Thorough understanding of how to interpret customer needs and translate them into application and operational requirements.

Qualifications

• Bachelor’s Degree in Business, IT or any other related field.
• Qualification in Project Management (preferably PMP or Prince 2)
• Qualification in Business Analysis (preferably IIBA)
• Proficient in the use of Microsoft office suite/packages and project management tools & methodologies.

Relevant Experience

• Minimum of 3-4 years’ relevant experience.
• Experience in process design and optimization.
• Experience in the Insurance industry would be an added advantage

Position by 13th April 2022.

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BI Developer - JLIL050

Role Purpose

The role holder will be responsible for consolidating and analyzing the company’s data to provide clear insights and visualizations for informed business decision making. The role holder will also ensure reports development in accordance with specifications and maintain high levels of quality through management of a quality assurance process
while working closely with the business, information managers and section leads.

Main Responsibilities

• Develop reports and analyses.
• Maintain detailed and up to date specialist knowledge of BI and analytical development techniques and tools and implement within the organization as appropriate.
• Interpret data, analyse results using statistical techniques and provide ongoing reports.
• Data ETLs (Extraction Transformation and Loading)
• Provide quality assurance of large data sets including imported data, working with quality assurance analyst if necessary.
• Commissioning and decommissioning of data sets.
• Process confidential data and information according to guidelines.
• Manage and design the reporting environment, including data sources, security, and metadata.
• Support the data warehouse in identifying and revising reporting requirements.
• Support initiatives for data integrity and normalization.
• Assess tests and implement new or upgraded software.
• Generate reports from single or multiple systems that gives clear business insights.
• Manage master data, including creation, updates, and deletion.
• Troubleshoot the reporting database environment and reports.
• Evaluate changes and updates on source production systems.
• Manage users and user roles.
• Train end users on new reports and dashboards.

Key Competencies

• Team spirit.
• Creativity.
• Continuous Innovation.
• Dealing with Ambiguity.
• Good Presentation Skills.
• Good Communications Skills (both written and oral).
• Problem Solving Skills.
• Attention to detail

Qualifications

• Bachelor ‘s degree in Computer Science, Mathematics, Information Management or any other related field.
• Data analytics techniques using OBIEE, Tableau, Ms Excel.
• Relational Database and SQL Language (PL/SQL) Knowledge.
• ETL using ODI.
• Dimensional Modeling.
• Analytics / OLAP Cube Development (MDX).
• Reports & Dashboard Development.
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Oracle Business Intelligence Enterprise Edition, Microsoft Power BI, Tableau, Excel, SPSS, SAS etc).

Relevant Experience

• Minimum of 2-3 years’ experience in a similar role

Position by 11th April 2022.

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Risk Specialist - JLIL049 

Role Purpose

The role holder will be responsible for integration and implementation of the risk strategy, policies, processes, and reports. The role holder will provide oversight and ensure execution of the risk management framework including the risk appetite statement, taxonomy, assessment, treatment, monitoring & reporting as well as communication and training to the business.

Main Responsibilities

• Develop and implement systems, policies and procedures for the identification, collection and analysis of risk related information.
• Carry out comprehensive risk assessments across the business & functional areas in line with the risk management framework.
• Evaluate the adequacy and effectiveness of controls established by management to ensure that identified risks are appropriately mitigated at both departmental and process levels.
• Maintain the risk registers and assist management in tracking progress on the implementation of risk mitigation action plans.
• Evaluate whether department strategies and initiatives are adhered to and are aligned with group goals and objectives.
• Coordinate the performance of strategic risk analysis by reviewing business processes in liaison with business owners to identify potential risks.
• Appraise the efficiency and effectiveness with which resources are deployed to ensure that they are put to the most productive use.
• Participate in the formulation and review of risk management and control activities for products to ensure they meet the set objectives and are worthwhile investments with a quantifiable return.
• Review new and on-going products to ensure that they are carried out only after a comprehensive risk assessment is done.
• Facilitate awareness and training programs on risk management, controls and compliance activities.
• Prepare reports for the Board Audit Committee.

Key Competencies

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

Qualifications

• Bachelor of Commerce in Finance or any other related field.
• CPA – K Qualification

Relevant Experience

• Minimum of Five (5) years’ experience with 3 years at senior position.
• Deep knowledge of the insurance would be an added advantage

Position by 13th April 2022.

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Assistant Pension Administrator - JLIL048

Role Purpose

The role holder will assist in conserving existing business while providing super service to retirement benefits clients in full compliance with the laid down procedures and guidelines as set out in the operations manual.

Main Responsibilities

• Business Growth: Assist in conserving existing business and offering alternative products to existing clients e.g. annuity, cross sell and following up/providing leads for new business.
• Relationships Management: Support in building strong business relationships with our existing clients and
• intermediaries.
• Data Management: Maintaining accurate records for the retirement benefits clients (Deposit Administration Clients).
• Customer Care: Support in providing superior services to Retirement Benefits clients. Making regular visits to clients and preparing reports on the client’s needs.
• Implementing Benefits: Support in processing & ensuring timely settlement of payments, issuance of member’s statements, preparing accounts and other benefits within the set service standards.
• Statistical Analysis & Returns: Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided.
• Scheme Compliance: Ensuring all schemes are managed and administered in full compliance of existing legislation
• and that KYCs are in place.

Key Competencies

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

Qualifications

• Bachelor of Science in Mathematics/Statistics/Actuarial or any other related field.
• IT proficient (especially excellent command in MS Word, Excel, PowerPoint and Outlook)
• Knowledge of legislation governing Retirement Benefits and Insurance in Kenya will be an added advantage.

Relevant Experience

• Minimum of 1 year experience in a similar role

Position by 13th April 2022.