Quality Assurance Manager at Jubilee Insurance

Quality Assurance Manager - JLIL051

Role Purpose

The role holder will oversee the activity of the Quality Assurance Department and Payments Team Staff, Developing, Implementing, and Maintaining a system of quality and reliability testing for the organization’s products and/or development processes.

Main Responsibilities

• Document and implement standard operating procedures for Corporate Pension, Retail Life and Pension, Group Life, and Annuities.
• Liaise with the Operational functional heads to ensure full compliance with the agreed standards, systems, and procedures.
• Regularly audit the exceptional and anomaly reports to ensure that corrective actions are being taken and highlight areas that the operational functions need to review.
• Take the lead on internal and external audits as well as the ISO audit to ensure full compliance and resolution of any audit queries.
• Monitor all operations that affect quality.
• Assure the reliability and consistency of payments by checking processes and final outputs.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all regulatory standards are met.
• Training staff members on the quality control processes and policies

Key Competencies

• Efficiency
• Accuracy
• Timeliness
• Good knowledge of MS Office and Databases
• Outstanding communication skills
• Great attention to detail and a result driven approach
• Excellent organizational and leadership abilities
• Reliable and Trustworthy

Qualifications

• Bachelor of Commerce, Economics, Statistics, or any other related field.
• Excellent numerical skills and understanding of data analysis/statistical methods.

Relevant Experience

• Minimum of 2 years’ experience at a management level.
• Deep knowledge of the Life Insurance industry would be an added advantage

Position by 13th April 2022.