Vacancies at Absa Bank Limited

Job Summary

The Sales Consultant is responsible for assisting the Regional Manager in Life insurance business development and overall business oversight. The role will be focused on New Business generation, portfolio growth, relationship management, Cross-selling, customer service duties, retention of existing clients and any other duties assigned by the Regional Manager

Key accountabilities

Business: Development/Management: 40%

Administration

• Co-ordinate all Bancassurance activities conducted within Absa Life (All sales channels)
• Support all channels and departments on insurance matters.
• Prepare management information as required.
• Provide guidance and training to all intermediaries and bank staff on insurance matters.
• The main link between the intermediaries and ALAK
• Manage end to end insurances process.
• Comply with the insurance industry requirements as per the act or legislation.
• Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.
• Monthly reporting of bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc
• Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff & development of the training curriculum to optimize sales / service achievement.
• Active analysis and review of all customer bases to understand customer profiles, behavioral & lifestyle traits (including product holding mix, revenue contribution, behavioral / lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value)

Budget Accountability

• Accountable for achieving annual income targets as cascaded from Head of Sales
• Monitoring of progress towards achieving targets is done on a weekly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits.
• Establish relationships with key clients or business influencers in the local area.
• Execute an overall Business Plan covering all insurance activities across the business based on business targets in alignment with stakeholders.
• Active management of overall Insurance P&L through establishing close working relationships across businesses and Product / Marketing Managers to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments.

Active involvement in identifying insurance product needs for all customer bases across businesses with product managers and segment managers together with appropriate stakeholders to meet customer needs and product gaps in total product / service offering.

Rigor/compliance: 20%

• Ensure all regulatory requirements are met e.g., renewals, informing and ensuring compliance to the insurance act.
• Ensuring all intermediary staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers.
• Visits to outlets to ensure correct adherence to processes and procedures.
• Timely communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance

People management: 20%

• Working with Regional Manager to agree business direction and ways of conducting insurance business.
• Working with compliance team to ensure all regulatory matters are adhered to.
• Dealing with outlets, operations centre to ensure full understanding of the insurance process & procedures.
• Assist Regional Manager in being main point of contact with all third parties relating to insurance.
• Assist Regional Manager in managing all stakeholders internal & external relating to insurance business.
• Providing support and training on insurance matters
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through the Absa Life Kenya recognition schemes.
• Assist the Regional Manager in creating an empowering environment for all intermediaries & staff, encouraging individual ownership and initiative.

Customer Service: 20%

• Provides support to outlets and other functions on insurance issues.
• Interact regularly with internal service providers (e.g., Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)

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Job Summary

Responsible for efficiently managing Executing the reinsurance strategy for the company through producing of outward and inward reinsurance information for business planning and strategic purposes.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time.

Job Description

Accountability:  Reinsurance Underwriting & Claims - Retail & Corporate Business – 40%

• Processing and negotiation of competitive reinsurance contracts to ensure that the Company’s reinsurance programs are adequate & cost effective.
• Support individual departments with all reinsurance-related issues by seeking approval on reinsurance contract wordings as well as co-ordinate requests from reinsurers on ‘special/unique acceptances’, waivers and fronting.
• Compile a defined plan to carry out and apply best practice process to control and improve the outward and inward reinsurance book by preparing and evaluating reinsurance data and recommend change where applicable to improve on cost and profitability.
• Arrange reinsurance support for risks by working on submissions and looking into methods of risk redistribution as well as maintaining awareness of changing rating requirements.
• Review reinsurance documents for completeness in accordance with negotiated terms and conditions by ensuring that the reinsurance documentation is robust.
• Keep claims up to date with the current reinsurance position and work with claims and reinsurers on contentious claims to ensure a successful outcome and also ensure that treaty claims recoveries are pursued aggressively.
• Review treaty settlements, statistics, related reports and reinsurance details including profit commission calculations, as needed and on timely basis for both treaty and facultative.
• Ensure that the treaty statements of accounts are prepared such as statements of accounts, profit commissions, portfolio transfers, non-proportional treaty premium adjustments etc as an when due.
• Placement of facultative business. Both inward and in line with the guidelines and policies of the company and recommend changes based on their underwriting philosophy and pattern of reciprocity
• Inward and outward co-insurance execution and renewal of existing business

Accountability:  Reinsurance Reporting: 40%

• Ensure adherence of all regulatory requirements with regards to our reinsurance arrangement through timely processing of statutory returns and ensure that adequate treaties are in place every year and all the contract documents lodged with the commissioner of insurance.
• Preparing reinsurance reports and analysis on reinsurance performance for management and advise senior management regarding application and usage of reinsurance and the market trends.
• Following-up on collection of recovery balances and monitoring of debtor balances.
• Prepare Internal and external Audit reports, forecasts and reviews.

Accountability:  Reinsurance Stakeholder Management; 15%

• Ensure that the company maintains successful relationship with local and regional insurance and reinsurance companies and brokers to achieve an optimal reinsurance position on all lines of business.
• Always ensure that the Company deals with reputable reinsurance partners.
• Present the resolution tracker in the quarterly service meetings.
• Reinsurance treaty negotiations with reinsurers who meet minimum requirements set out by IRA.
•  Assist in training of staff on reinsurance procedures.

Accountability:  Reporting and Control (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Accountability:  Reinsurance Underwriting & Claims - Retail & Corporate Business – 40%

• Processing and negotiation of competitive reinsurance contracts to ensure that the Company’s reinsurance programs are adequate & cost effective.
• Support individual departments with all reinsurance-related issues by seeking approval on reinsurance contract wordings as well as co-ordinate requests from reinsurers on ‘special/unique acceptances’, waivers and fronting.
• Compile a defined plan to carry out and apply best practice process to control and improve the outward and inward reinsurance book by preparing and evaluating reinsurance data and recommend change where applicable to improve on cost and profitability.
• Arrange reinsurance support for risks by working on submissions and looking into methods of risk redistribution as well as maintaining awareness of changing rating requirements.
• Review reinsurance documents for completeness in accordance with negotiated terms and conditions by ensuring that the reinsurance documentation is robust.
• Keep claims up to date with the current reinsurance position and work with claims and reinsurers on contentious claims to ensure a successful outcome and also ensure that treaty claims recoveries are pursued aggressively.
• Review treaty settlements, statistics, related reports and reinsurance details including profit commission calculations, as needed and on timely basis for both treaty and facultative.
• Ensure that the treaty statements of accounts are prepared such as statements of accounts, profit commissions, portfolio transfers, non-proportional treaty premium adjustments etc as an when due.
• Placement of facultative business. Both inward and in line with the guidelines and policies of the company and recommend changes based on their underwriting philosophy and pattern of reciprocity
• Inward and outward co-insurance execution and renewal of existing business

Accountability:  Reinsurance Reporting: 40%

• Ensure adherence of all regulatory requirements with regards to our reinsurance arrangement through timely processing of statutory returns and ensure that adequate treaties are in place every year and all the contract documents lodged with the commissioner of insurance.
• Preparing reinsurance reports and analysis on reinsurance performance for management and advise senior management regarding application and usage of reinsurance and the market trends.
• Following-up on collection of recovery balances and monitoring of debtor balances.
• Prepare Internal and external Audit reports, forecasts and reviews.

Accountability:  Reinsurance Stakeholder Management; 15%

• Ensure that the company maintains successful relationship with local and regional insurance and reinsurance companies and brokers to achieve an optimal reinsurance position on all lines of business.
• Always ensure that the Company deals with reputable reinsurance partners.
• Present the resolution tracker in the quarterly service meetings.
• Reinsurance treaty negotiations with reinsurers who meet minimum requirements set out by IRA.
•  Assist in training of staff on reinsurance procedures.

Accountability:  Reporting and Control (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Responsible for efficiently managing Executing the reinsurance strategy for the company through producing of outward and inward reinsurance information for business planning and strategic purposes.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time.

Job Description

Accountability:  Reinsurance Underwriting & Claims - Retail & Corporate Business – 60%

• Processing and negotiation of competitive reinsurance contracts to ensure that the Company’s reinsurance programs are adequate & cost effective.
• Support individual departments with all reinsurance-related issues by seeking approval on reinsurance contract wordings as well as co-ordinate requests from reinsurers on ‘special/unique acceptances’, waivers and fronting.
• Compile a defined plan to carry out and apply best practice process to control and improve the outward and inward reinsurance book by preparing and evaluating reinsurance data and recommend change where applicable to improve on cost and profitability.
• Arrange reinsurance support for risks by working on submissions and looking into methods of risk redistribution as well as maintaining awareness of changing rating requirements.
• Review reinsurance documents for completeness in accordance with negotiated terms and conditions by ensuring that the reinsurance documentation is robust.
• Keep claims up to date with the current reinsurance position and work with claims and reinsurers on contentious claims to ensure a successful outcome and also ensure that treaty claims recoveries are pursued aggressively.
• Review treaty settlements, statistics, related reports and reinsurance details including profit commission calculations, as needed and on timely basis for both treaty and facultative.
• Ensure that the treaty statements of accounts are prepared such as statements of accounts, profit commissions, portfolio transfers, non-proportional treaty premium adjustments etc as an when due.
• Placement of facultative business. Both inward and in line with the guidelines and policies of the company and recommend changes based on their underwriting philosophy and pattern of reciprocity
• Inward and outward co-insurance execution and renewal of existing business

Accountability:  Reinsurance Reporting: 30%

• Ensure adherence of all regulatory requirements with regards to our reinsurance arrangement through timely processing of statutory returns and ensure that adequate treaties are in place every year and all the contract documents lodged with the commissioner of insurance.
• Preparing reinsurance reports and analysis on reinsurance performance for management and advise senior management regarding application and usage of reinsurance and the market trends.
• Following-up on collection of recovery balances and monitoring of debtor balances.
• Prepare Internal and external Audit reports, forecasts and reviews.

Accountability:  Reinsurance Stakeholder Management; 5%

• Ensure that the company maintains successful relationship with local and regional insurance and reinsurance companies and brokers to achieve an optimal reinsurance position on all lines of business.
• Always ensure that the Company deals with reputable reinsurance partners.
• Present the resolution tracker in the quarterly service meetings.
• Reinsurance treaty negotiations with reinsurers who meet minimum requirements set out by IRA.
•  Assist in training of staff on reinsurance procedures.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

Reporting to the Business Development Manager, the consultant will primarily be responsible for corporate business channel management; brand visibility to drive business acquisition and retention. The channel management will include alternative distribution, affinity groups and Corporate Bancassurance to distribute Group life, Credit life, Group last expense, Mortgage, Group annuitant product and other products developed from time to time.
The Consultant will drive these as an integral part of a team from various focus points and as a team leader for the distribution. The manager will be responsible for driving the growth strategy for ALAK to meets revenue targets through new business acquisition, retention and increasing revenue growth through planning, directing and coordination of all corporate channels and stakeholder management.

Job Description

Risk & Control Objective​

• Ensure that all on-boarding, acquisition activities and duties are carried out in full compliance with regulatory requirements.
• Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• .Understand and manage risks and risk events (incidents) relevant to the role

Accountability: Business strategy & New business Acquisition -40%

• Execute key growth strategies geared towards achievement of ALAK’s corporate business objectives to establish and grow business and increase the overall customer base especially with intermediaries and banks.
• Determine appropriate distribution channels for specific products geared towards opportunity optimisation driven by market segmentation, trends and product specifications and customer needs and objectives.
• Meet and exceed the set corporate business targets through ethical acquisition practices and approved channels.
• Coordinate and support product development and innovation aligned to company strategic direction and competitive narrative for the organisation to ensure market relevance.
• Develop various strategies aligned to retention of business and relationship management for various stakeholders in the business lifecycle.
• Be technologically astute to ensure we tap into partnerships that would allow for opportunities to competitively grow our simplified products through technology and digital space.

Accountability:  Business Retention-30%

• Implement practical approaches that ensure business partnership are well maintained for business sustenance.
• Design appropriate sales incentives and campaigns to drive sales as well as retention strategies.
• Provide market intelligence deeply concentrated on value propositions, pricing and customer changing appetites.
• Develop from time-to-time new value propositions that keep abreast with the dynamism of the customer choices and needs that will be geared to business retention while still aligned to company strategy.

Accountability:  Client management/Stakeholder management -20%

• Adhere to the Query and complaint categorization & response standards to ensure client queries and complaints are dealt with timeously, efficiently, and professionally.
• Undertake corporate business training, mentoring to the team and other internal and external stake holders.
• Observe Absa’s & IRA’s Treating Customers Fairly (TCF) principles.
• From time to time, carry out key accounts’ client satisfaction surveys, company benchmarking and responses useful to coining strategic initiatives to ensure company’s market competitiveness.
• Have regular meetings with all stakeholders from time to time to ensure customer centricity remains a key focus for the organisation.
• Attend and participate in industry engagements on trainings, growth, innovation, and best practices to help improve performance, and quality standards and visibility of the organisation.

Accountability: Focus on People- 10%

• Individual & team behaviour aligned to the Absa culture and desired behaviours for above average score on Absa colleague experience index and positive work environment for colleague engagement.
• Demonstrate teamwork spirit in the corporate division and Absa at large.
• Track performance of your team on a weekly basis to ensure gaps are addressed.
• As a minimum, to participate in employee volunteering community programs.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Participate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.

Job Description

• Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives
• Learning: Attend and participate in all training and development interventions against agreed development objectives
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Responsible for end-to-end underwriting for retail products. To implement company Underwriting Best Practice standards and IRA guidelines and regulations. Undertake periodic financial, actuarial, and non-financial reconciliation.

Job Description

Accountability: End to end management of the Underwriting process. (60%)

• Manage daily operations of the new business/underwriting process within set turnaround time.
• Reconcile all received application forms across physical and soft copies and digital channels.
• Transcribe hardcopy and soft copy applications into workflow system.
• Manage incomplete application cases within the set turnaround time.
• Distribution of the sales stationery to the sales team.
• Prepare and coordinate archiving and off-site storage and retrieval.
• Ensure timely and effective reporting to internal stakeholders, agents, and brokers.
• Ensure daily reconciliation and receipting of new business premiums and subsequent accounting for commissions, taxes, premium billing etc.
• Manage the incoming and outgoing mailing including client correspondence received physically. 
• Undertake trainings for key stakeholders to improve on operational efficiency.
• Handle medical underwriting for the above Free Cover Limit applications.
• Maintain an archive inventory of all documents archived and dispatched to storage.
• Service new onboarded intermediaries and perform all necessary checks.

Accountability: Customer Service and Stakeholder Engagement (20%)

• Adhere to the Query and complaint categorization and response standards to ensure client queries and complaints are dealt with timeously, efficiently, and professionally.
• Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis and resolution.
• Adherence to Treating Customers Fairly (TCF) principles.
• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing.
• Provide regular feedback and escalate concerns to the Manager: Risk Mitigation where process gaps should be addressed.
• Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
• Have regular meetings to review statuses, claims and underwriting progress etc with insurers and all stakeholders.
• Attend industry engagements on innovation and best practices to help improve performance, and quality standards.
• Query and complaint Case Management and resolution matrix to support Customer Experience Help Desk and relationship managed business.

Accountability: Reinsurance Liaison (10%)

• End-to-end processing of full underwriting for retail products.
• Preparation of monthly reinsurance bordereaux end-to-end for retail products.
• Review underwriting special cases to effectively discharge Underwriting Best practice guidelines within required turnaround time.
• Review and settlement of medical invoices.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Operational agreements and Standards (5%)

• Maintain up to date knowledge of the Intermediary Master Agreement; Service Level Agreement; Operation Level Agreement.
• Execute the monitoring and evaluation of these agreements and initiate necessary mechanism or remediation to meet the standards.
• Provide report to Team Leader(s) and/or Operations Manager on the execution of these agreements.
• Adhere to Absa query and complaint management process

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

To coordinate, plan & deliver day-to-day team tasks & activities in order to execute sales and distribution transactions accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs.

Job Description

• Sales Performance Management: Establish and drive the implementation of a strategy to enhance and optimise leads | Sales and Distribution Planning: Develop the Sales execution strategy and business plan for AFS distribution channels
• Sales Opportunity Management: Establish value based strategy for all leads and sales opportunities within AIFA and
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Responsible for managing all aspects of customer experience, including daily dispatch of customer communications, processing of service requests, resolution of queries and complaints an organizing customer event. Ensures a seamless and positive experience for all customers and stakeholders through efficient, empathetic, and proactive support.

Job Description

Accountability:  Customer Service Support (50%)

• To correspond with customers in consultation with the Team Leader
• Undertake daily actioning of queries and complaints streamed on the complaints and query management system daily.
• Attend to walk in customers and incoming calls streamed to the helpdesk daily.
• Adhere to the query and complaint categorization and response standards to ensure client queries and complaints are dealt and recorded timeously, efficiently, and professionally.
• Share key trends on queries and complaints logged and give recommendations to ensure service improvement.
• Facilitate investigation of complaints and channel them to various departments/teams for end-to-end resolution within required timelines.
• Deliver excellent and consistent customer service through timely resolution of queries and impeccable phone service.
• Provide superior customer service by proactively and timeously closing out queries and complaints as per Absa service standards and complaint handling policy.

Accountability: Policy Holder Services (30%)

• End-to-end processing of all amendments and reinstatements within the required turnaround time
• End-to-end processing of all cancellation for risk products within the required turnaround time
• Conduct out-bound communication to clients through email, phone calls & SMS.
• Provide sales referrals for cross selling and upselling.
• Execute ALAK client fulfilment, retention, and win-back strategy to increase client lifetime value.
• Organize and execute customer experience vents to enhance customer satisfaction and loyalty.
• Identify opportunities to improve customer experience and recommendation to management.

Accountability:  Reporting and Control (10%)

• Maintain records of customer service and daily updates and correspondences as per ALAK service categories from time to time.
• Adherence to service level agreements on any duties assigned.
• Maintain records of walk-in customers and incoming calls and ensuring timely login on the Complaints and query management system.
• To perform Weekly, Monthly and Quarterly snap checks
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Timely review and resolution of outstanding work in progress daily.
• Represent queries and complaint in the company’s root cause analysis committee.
• Delivering operational excellence in achieving quality, cost, and service standards on assigned work.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Accountability:  Stakeholder Management (5%)

• Constant liaison with the business network and key stake holders to undertake appropriate measures on complaints and queries assigned on own workstream.
• To ensure that the Team Leader is fully assisted in any assignments given.
• Identify complaint trends and share with management to enhance customer service.
• To ensure that the Team Leader is fully assisted in any assignments given.
• Identify complaint trends and share with Team Manager to enhance customer service.
• Coach and train fellow staff members in areas where you have experience.

Accountability:  Coordination with sales intermediaries (5%)

• Attend sales meetings/intermediary trainings and pick critical issues raised and channel to concerned departments.
• Advisory on ALAK digital solutions for high adoption onboarding and self-service.
• Maintain resolution tracker for intermediary issues raised in service meetings as per schedule.
• Prepare scheduled or ad hoc business reports to track Intermediary performance metrics and identify trends.
• Align service delivery to the intermediary model.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

Responsible for efficiently end to end management of claims. This involves receiving, assessing, analysing, investigating, and settling insurance claims in a timely and accurate manner using all available information to formulate a fair settlement to claimants.

Professionally liaising with third parties, such as investigators, insurers, and other experts, as well as managing paperwork, preparing reports, and liaising with customers

Job Description

Accountability:  End to end management of the Claims process. 50%

• Receive, register, manage and settle claims according to company procedures and IRA guidelines.
• Maintain adequate initial reserves as per reserve guidelines and participate in the periodic reserving reviews.
• Receive and assess claim documentation for ALAK products in line with product specifications.
• Track and follow up on receipt of necessary claim requirements.
• Ensure that claims and payments are processed within the ALAK Claims Best Practice Guidelines.
• Proactive negotiation and appropriate resolution on claims issues raised.
• Collaborate with internal stakeholders for improved products, processes, and experience investigation.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Accountability:  Deliver professional and efficient customer service to distribution partners.20%

• First point of contact for all claims related matters and appropriate escalation.
• Build and maintain effective relationships with all internal and external stakeholders.
• Ensure that all claims’ queries are responded to and resolved in a timely manner.
• Adhere to the Query and complaint categorization and response standards to ensure client queries and complaints are dealt and recorded timeously, efficiently, and professionally.

Accountability:  Reporting 20%

• Prepare claims management reports periodically as scheduled.
• Review claims data to identify patterns and trends.
• Conduct research and market intelligence and present in reports.
• Prepare and present claims information to internal and external stakeholders.
• Preparation and submission of all regulatory returns and reports.
• Prepare Internal and external Audit reports, forecasts and reviews.

Accountability: Reinsurance -5%

• Keep reinsurance up to date with the current reinsurance position and work with reinsurers on contentious claims to ensure a successful outcome.
• Ensure that treaty claims recoveries are pursued aggressively.
• Prepare Internal and external Audit reports, forecasts, and reviews.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Responsible for end-to-end underwriting across credit life and Group Risk
• To implement company Underwriting Best Practice standards and IRA guidelines and regulations.
• Periodic financial, actuarial, and non-financial reconciliation.

Job Description

Accountability:  Underwriting 70%

• Timely Quote for Group Risk products within approved guidelines and approval limits
• Ensure prompt registration and acknowledgement and onboarding of new schemes.
• Prepare and issue debit and credit notes.
• Prepare and issue cover notes and/or policy document as per onboarded risk.
• Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsements.
• Ensure timely and effective reporting to internal stakeholders and brokers.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Ensure daily reconciliation and receipting of premium collections and subsequent accounting for commissions, taxes etc.
• Participate in Business Development through end-to-end tender process directly and/or through brokers.
• Perform Monthly operations reconciliation for both premiums and commissions.
• Verify and analyse client data according to company practices and procedures.
• Maintain updated group risk and associated files and records as per Information Risk Management guidelines.
• Prepare and compile weekly and monthly underwriting reports enhanced with qualitative assessment, portfolio analysis, risk recommendation within the stipulated time.
• Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
• Collaboratively assess the loss ratios and report as per claims and underwriting best practice for effective decision making on placement, renewals and scheme administration.

Accountability:  Customer Service and Stakeholder Engagement 20%

• Adhere to the Query and complaint categorization and response standards to ensure client queries and complaints are dealt and recorded timeously, efficiently, and professionally.
• Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis and resolution.
• Adherence to Treating Customers Fairly (TCF) principles.
• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing.
• Provide regular feedback and escalate concerns to the line manager: Risk Mitigation where process gaps should be addressed.
• Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
• Have regular meetings to review work queues, claims, and underwriting progress etc with all stakeholders.
• Attend industry engagements on innovation and best practices to help improve performance, and quality standards.
• Query and complaint Case Management and resolution matrix to support Customer Experience Help Desk and relationship managed business.

Accountability:  Reinsurance liaison: 5%

• End-to-end processing of medical underwriting including broker and client engagement
• To prepare reinsurance bordereaux end-to-end
• To review underwriting special cases to effectively discharge Underwriting Best practice guidelines.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

go to method of application »

Job Summary

• Responsible for end-to-end underwriting across credit life and Group Risk
• To implement company Underwriting Best Practice standards and IRA guidelines and regulations.
• Periodic financial, actuarial, and non-financial reconciliation

Job Description

Accountability:  Underwriting 70%

• Timely Quote for Group Risk products within approved guidelines and approval limits
• Ensure prompt registration and acknowledgement and onboarding of new schemes.
• Prepare and issue debit and credit notes.
• Prepare and issue cover notes and/or policy document as per onboarded risk.
• Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsements.
• Ensure timely and effective reporting to internal stakeholders and brokers.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Ensure daily reconciliation and receipting of premium collections and subsequent accounting for commissions, taxes etc.
• Participate in Business Development through end-to-end tender process directly and/or through brokers.
• Perform Monthly operations reconciliation for both premiums and commissions.
• Verify and analyse client data according to company practices and procedures.
• Maintain updated group risk and associated files and records as per Information Risk Management guidelines.
• Prepare and compile weekly and monthly underwriting reports enhanced with qualitative assessment, portfolio analysis, risk recommendation within the stipulated time.
• Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
• Collaboratively assess the loss ratios and report as per claims and underwriting best practice for effective decision making on placement, renewals and scheme administration.

Accountability:  Customer Service and Stakeholder Engagement 20%

• Adhere to the Query and complaint categorization and response standards to ensure client queries and complaints are dealt and recorded timeously, efficiently, and professionally.
• Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis and resolution.
• Adherence to Treating Customers Fairly (TCF) principles.
• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing.
• Provide regular feedback and escalate concerns to the line manager: Risk Mitigation where process gaps should be addressed.
• Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
• Have regular meetings to review work queues, claims, and underwriting progress etc with all stakeholders.
• Attend industry engagements on innovation and best practices to help improve performance, and quality standards.
• Query and complaint Case Management and resolution matrix to support Customer Experience Help Desk and relationship managed business.

Accountability:  Reinsurance liaison: 5%

• End-to-end processing of medical underwriting including broker and client engagement
• To prepare reinsurance bordereaux end-to-end
• To review underwriting special cases to effectively discharge Underwriting Best practice guidelines.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Accountability:  Underwriting 70%

• Timely Quote for Group Risk products within approved guidelines and approval limits
• Ensure prompt registration and acknowledgement and onboarding of new schemes.
• Prepare and issue debit and credit notes.
• Prepare and issue cover notes and/or policy document as per onboarded risk.
• Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsements.
• Ensure timely and effective reporting to internal stakeholders and brokers.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Ensure daily reconciliation and receipting of premium collections and subsequent accounting for commissions, taxes etc.
• Participate in Business Development through end-to-end tender process directly and/or through brokers.
• Perform Monthly operations reconciliation for both premiums and commissions.
• Verify and analyse client data according to company practices and procedures.
• Maintain updated group risk and associated files and records as per Information Risk Management guidelines.
• Prepare and compile weekly and monthly underwriting reports enhanced with qualitative assessment, portfolio analysis, risk recommendation within the stipulated time.
• Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
• Collaboratively assess the loss ratios and report as per claims and underwriting best practice for effective decision making on placement, renewals and scheme administration.

Accountability:  Customer Service and Stakeholder Engagement 20%

• Adhere to the Query and complaint categorization and response standards to ensure client queries and complaints are dealt and recorded timeously, efficiently, and professionally.
• Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis and resolution.
• Adherence to Treating Customers Fairly (TCF) principles.
• Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing.
• Provide regular feedback and escalate concerns to the line manager: Risk Mitigation where process gaps should be addressed.
• Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
• Have regular meetings to review work queues, claims, and underwriting progress etc with all stakeholders.
• Attend industry engagements on innovation and best practices to help improve performance, and quality standards.
• Query and complaint Case Management and resolution matrix to support Customer Experience Help Desk and relationship managed business.

Accountability:  Reinsurance liaison: 5%

• End-to-end processing of medical underwriting including broker and client engagement
• To prepare reinsurance bordereaux end-to-end
• To review underwriting special cases to effectively discharge Underwriting Best practice guidelines.

Accountability:  Control Environment (5%)

• Delivering operational excellence in achieving quality, cost, and service standards on assigned work from time to time.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.