Vacancies at HF Group

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
•  To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:        

• Communication Skills
• IT Skills
• Product knowledge

General competencies: Interpersonal skills ,

• Team Player,
• Listening skills
• Empathetic
• Emotional Control
• Professional

Minimum Qualifications, Knowledge and Experience

• Education: Bachelors Degree
• Experience: Over one (1) year's banking experience 

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Principle Accountabilities

• To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
• To approve transactions by confirming suitability to minimize losses
• To review transactions by confirming the transactions against system generated reports to ensure accuracy
• To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
• To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction.
• To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
•  To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical Competencies

• Supervisory Skillls
• Numerical Skills
• Banking Skills
• Analytical Skills
• IT skills
• Product Knowledge

Minimum Qualifications, Knowledge and Experience

Education

• Bachelors Degree

Experience

• Over three (3) year's in a supervisory role in a Financial Institution.