Vacancies at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Lifeguard who will be responsible for Responsible for ensuring the safety of swimmers and other guests at the hotel swimming pool area. Also responsible for checking the safety of the area, enforcing safety rules, and keeping the area clean. Their job involves preventing drowning or other water-related accidents that could lead to serious injuries or fatalities. This role requires a combination of physical, mental, and interpersonal skills, as well as an understanding of water safety and lifesaving techniques.

Key Responsibilities:

• Opening and closing the pool each day according to scheduled hours.
• Maintain and maintain the pool area ensuring a clean, secure and safe environment.
• Employ accident prevention by enforcing pool rules and regulations.
• Respond to all injuries, incidents, and emergencies as directed by the hotel policy.
• Assist in the maintenance and cleanliness of the pool area.
• Closely monitor any activities related to the pool area.
• Identify any safety issues throughout the shift and report accordingly.
• Guide swimmers out of the water as per prevailing conditions.
• Provide swimming lessons and coaching when applicable.
• Be responsible for signing out, securing, and returning pool area section keys for each day worked.
• Conducting safety inspections and maintaining equipment to ensure that they are in good working condition.
• Immediately reports and turns over lost and found items to Housekeeping Office in accordance with hotel procedures.
• Participates in Emergency Procedure as per hotel’s Policy & Procedures.
• Performs other related duties as assigned.

Qualifications

• Possesses lifeguard training course certificate.
• Holds a current certificate in Pool Rescue, First Aid and CPR from a certified institution.
• At least 2 years' experience working as a Lifeguard.

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

People like you. People like us.

 At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Laundry Attendants who will be responsible for cleaning, pressing and folding laundry as needed. They will also be responsible for the maintenance of laundry equipment and other duties around the facility. They are responsible for sorting linen, towels, clothing and other laundry items by color, size, and material. They are responsible for washing and drying of items with commercial laundry equipment following proper sanitization protocols.

Key Responsibilities:

• Sorting linen, towels, clothing and other laundry items by color, size, and material.
• Washing items with commercial laundry equipment following proper sanitization protocols.
• Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
• At completion of washing cycle unloads laundry and places in extractors and or tumblers.
• Places wet garments in dryers utilizing separate compartments and sets timer based on type of garments.
• Removes laundry from tumbler dryer after it has dried and places in coded garment bag or distribution line for delivery or pick-up.
• Monitor feeder information on washers and dryers to ensure proper operation.
• Operate irons, steamers, and folding machines.
• Operate pressing machines.
• Stocking laundry supplies such as detergents, bleach, laundry bags and fabric softener.
• Folding laundry.
• Clean machine filters and lubricate equipment, as well as operated extractors and driers.
• Cleaning and maintaining laundry room area and equipment.
• Maintains record of number of loads handled, starting, and stopping time of machine, and the different types of work processed.
• Cleans machine of lint and notifies team leader of needed repairs.
• Maintains working area in a clean and orderly manner.
• Performs other related duties as assigned. 

Qualifications

• Certificate in Housekeeping and Laundry Operations from a recognized institution
• At least 2 years' experience working for a reputable hospitality organization in the position of laundry, room or public area attendant

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Bell Attendants who will be responsible for ensuring the smooth and efficient running of the Bell Service functions within the Rooms Division, as well as hands on support on all technical duties.

Key Responsibilities:

• Monitor guest arrival and departure.
• Ensuring all guests requests are dealt with promptly and in a courteous manner.
• Welcome guests with the appropriate greetings depending on the time of day.
• Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
• Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.
• Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest.
• Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.
• Delivery of guest messages to the rooms and running office errands as assigned.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the Transport Coordinator on guests transport planning and requests.
• Upselling the Hotel Food & Beverage outlets, conference, rooms and business centre on any inquiries at the concierge.
• Supports Departmental Trainers by providing feedback emanating from both internal and external guests.
• Have thorough product knowledge of the Hotel and activities/promotions taking place.
• Communicate any negative comments to the Front Office Manager obtained while engaging guests.
• Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.
• Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable).
• Ensures that the bell desk sections/lobby are clean at all times.
• Multi-task in various aspects of the operations as advised by management from time to time
• Other duties assigned by the management, from time to time. 

Qualifications

• Diploma or Certificate in Front Office Operations from a recognized institution or its equivalent.
• At least 1 year experience in a similar role in a busy hotel

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Sales Executive whose primary responsibility will be to drive sales and revenue growth by proactively identifying and pursuing business opportunities, cultivating relationships with clients, and promoting the hotel’s services and facilities to prospective guests and corporate clients. With strong communication skills, a strategic mindset, and a customer-centric approach, he/she will play a key role in achieving sales targets, maximizing occupancy rates, and enhancing the hotel’s or reputation as a destination of choice for leisure and business travelers.

Key Responsibilities:

• Identify and prospect new business opportunities, including corporate accounts, group bookings, and event inquiries, through cold calling, networking, and research to expand the hotel’s client base and revenue streams.
• Build and maintain strong relationships with existing clients, corporate accounts, travel agencies, event planners, and industry partners, serving as the main point of contact and addressing client needs and inquiries effectively.
• Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients, highlighting the hotel’s unique selling points, facilities, and services to secure new business and drive revenue growth.
• Negotiate contracts, rates, and terms with clients, ensuring mutually beneficial agreements that meet both the client’s needs and the hotel’s revenue objectives, and finalize bookings in accordance with hotel policies and procedures.
• Conduct market research and analysis to identify trends, competitive positioning, and opportunities for growth in target market segments, and provide insights and recommendations to inform sales and marketing strategies.
• Collaborate with the events team and clients to plan, coordinate, and execute events, meetings, and conferences held at the hotel, ensuring seamless execution, exceptional service, and guest satisfaction.
• Forecast and track sales performance, revenue projections, and booking trends, providing regular reports and updates to senior management to inform decision-making and strategic planning.
• Assist in the development of sales collateral, promotional materials, and marketing campaigns to support sales efforts and enhance the hotel’s visibility and brand awareness in the market.
• Provide excellent customer service and support to clients throughout the sales process, from initial inquiry to post-event follow-up, ensuring a positive experience and building long-term relationships with clients.
• Collaborate with other hotel departments, including revenue management, operations, and marketing, to align sales efforts with overall hotel objectives, share information, and coordinate activities to maximize revenue opportunities.
• Other reasonable duties as assigned by Management from time to time. 

Qualifications

• Diploma or a bachelor’s degree in hospitality, marketing or a related field or its equivalent.
• A minimum of 3 years relevant experience working in a similar role in a reputable, busy hotel.
• Should have excellent communication and interpersonal skills.
• Ability to negotiate and close deals.
• Knowledge of the hospitality industry and its trends is beneficial, as is proficiency in the use of technology and software applications.
• Should also be driven, goal-oriented and able to work well under pressure.

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Barista who will be responsible for crafting exceptional coffee and other relevant beverages as well as presenting & serving food items. Incumbent’s primary objective is to ensure smooth operations in the Coffee Shop and any other coffee dispensing areas, in accordance with company and departmental policies. Other responsibilities will include managing inventory and maintaining high standards of quality, safety and hygiene. He/she will ensure a delightful customer experience for each guest in accordance with Hyatt's standards, characterized by professionalism and courtesy.

Key Responsibilities:

• Be familiar with all food and beverage items on the other outlet menus in addition to the Coffee Shop Menu.
• Informs customers about the available food and beverage options in the Coffee Shop and provides customers with information about the hotel.
• Prepares specialty coffee and other Coffee Shop drinks. Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
• Operates Coffee Shop equipment according to proper procedures and report maintenance issues in a timely manner.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet. Apply up-selling techniques.
• Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Maintains a neat and clean environment in the Coffee Shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the Manager.
• Collect store requisitions in a timely manner in accordance with set store timings.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Utilize the outlet point-of-sales system as prescribed.
• Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.
• Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
• Close and open Coffee Shop on time with proper setup for the day and in accordance with opening and closing procedures.
• Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• Assist in inventory-taking as required.
• Assist in resolving the discrepancy in inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Any other duties as assigned by Management from time to time. 

Qualifications

• Certificate/Diploma in Food and Beverage Service or relevant Barista Certification from a recognized institution
• Previous experience as a barista (crafting coffee beverages and other typical coffee shop beverages). 
• Knowledge of coffee beans, brewing methods, and coffee-making equipment is required.

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Waiter/Waitress who will be responsible for providing exceptional service to our guests in accordance with Hyatt’s standard, characterized by professionalism and courtesy. The incumbent will be involved in creating a positive dining experience by delivering attentive, personalized service, anticipating guest needs, and ensuring a seamless flow of service in our restaurant. He/she will continuously maintain a thorough knowledge of the menu, including ingredients, preparation methods, allergens and any specials as well as maintaining high standards of cleanliness, quality, safety and hygiene in your day-to-day operations that are in line with company policies as well as local legislation.

Key Responsibilities:

• Ensures that brand standards have been adhered to at all times. 
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures.
• Prepares bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the Outlet. Apply up-selling techniques.
• Maintains flexibility whenever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Maintains a neat and clean environment in the Outlet. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the manager.
• Collect store requisitions in a timely manner in accordance with set store timings.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the Outlet and ensure procedures regarding expiry control are followed.
• Prepare the Outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Utilize the Outlet point-of-sales system as prescribed.
• Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.
• Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
• Close and open the Outlets on time with proper setup for the day and in accordance with opening and closing procedures.
• Assist in inventory-taking as required.
• Assist in resolving the discrepancy in inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Conversant with all aspects of the Micros System.
• Execute other reasonable duties as assigned by Management from time to time. 

Qualifications

• Certificate/Diploma in Food and Beverage service from a recognized institution or its equivalent
• At least 2 years’ experience in a similar role in a busy, reputable hotel/restaurant