Vacancies at Summit Recruitment and Search

Key Requirements:

• Ensure existing and new team members have the capability to (1) internalise & consistently follow SOPs; and (2) learn and optimally use tools (technology) provided
• Review, assess and evolve the portfolio of SOPs deemed necessary to achieve the primary goal
• Ensure the proper use of a CRM software to track team member performance and other KPIs acting as leading indicators towards the achievement of the primary goal
• Effectively with other departments (e.g. finance) to ensure the booking procedure is following cross-functional policies and SOPs
• Training the reservation team
• Ensure high employee engagement within the reservations team, with a focus on morale and job satisfaction

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a relevant field
• At least 5 years of experience in a reservations management role within the hospitality industry – ideally with Safari hospitality industry
• Excellent “floor leader” motivation, communication and decision-making skills
• Proficiency in using Central Reservation System
• Strong analytical skills with the ability to interpret data and trends
• Exceptional customer service skills and a passion for delivering high-quality inquiry management experiences

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Key Requirements:

• Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations
• Look after customers’ travel needs from first enquiry to travel completed, by phone or email
• Book a range of travel products and offer professional advice, inclusive of specialist fares
• Adapt to different priorities and client needs
• Use a Consultative Sales approach
• Regularly check and action airline queue messages and monitor existing bookings on hold
• Achieve and maintain targets by working efficiently
• Exhibit positive behavior and a ‘can do’ attitude
• Act as a team player to ensure the overall success of the team and overall Operations function
• Make new members of the team feel welcome, sharing knowledge as appropriate
• Actively contribute to achieve the SLA targets and team incentives
• Attend weekly team updates and participate and share feedback in team meetings
• Participate in team activities, providing support to team members as required
• Assist clients who may be calling for another team member who is busy
• Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements
• Ensure all necessary actions are taken to reach and maintain SLA targets
• Maintain the company standards for monthly booking checks and ticket book entries
• Continually keep fully abreast of airline contracts, routings, and services
• Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.

Qualifications:

• Must have a bachelors in travel, tour, hospitality or any other relevant degree
• Must have at least 5 years of experience in a similar role
• Must have excellent verbal and written communication skills, preferably in English
• Should be experienced in native GDS
• Should be passion for and experience in business travel
• Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media
• Communicate effectively with other teams and departments to support a collaborative environment
• Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework
• Excellent fares knowledge including post ticketing changes and cancellations
• Excellent knowledge of the travel industry
• Experience working across cultures and with remote teams.

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Key Requirements:

• Ensure monthly, quarterly, and annual sales targets are tracked and achieved
• Develop and implement sales strategies to penetrate the various niche markets
• Plan and implement critical marketing initiatives to support the timely achievement of sales objectives
• Develop, build, and manage stakeholder relationships both internal and external including suppliers, government, institutions, and individuals
• Ensure product, people, and processes compliance with respective statutory and quality control bodies local, regional, or otherwise
• Plan and lead weekly team and departmental meetings in view of set goals
• Weekly or monthly reporting to the Board as required
• Actively participate in budgeting and day to day ad-hoc analysis to test the cost-benefit side of business

Qualifications:

• Must have master’s or bachelor’s degree in business administration or Marketing
• Must 5+years of experience in a Sales or Commercial role in Kenya
• Must have experience in the HORECA sector
• Proven track record in successful business development and/or business management
• Experience in identifying and developing sales leads through various marketing channels
• Financial Planning & Strategy experience – budgeting & reporting
• Excellent Communication Skills (both written and oral)
• Proven ability to meet deadlines and ability to manage multiple priorities concurrently
• Positive mindset combined with excellent influencing and collaboration skills
• Ideally experience and knowledge in recycling or renewable energy.