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CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
MAIN PURPOSE OF JOB:
The primary responsibility for Customer Service Administrator is to provide high level customer service support to respective clients. This position creates a positive first and last impression for CarePay to manage and continually improve the Customer Service experience for CarePay customers.
DUTIES AND RESPONSIBILITIES:
Customer Service Duties
KEY PERFORMANCE MEASURES:
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
KEY SKILLS AND COMPETENCIES:
PERSONAL ATTRIBUTES:
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