Sales Manager at Alternate Doors

Sales Manager Job Responsibilities

• The Sales Strategic Plan: – To act as the driving force behind the development and implementation of the Sales Strategy, working with the team to deliver on the marketing and customer relationship objectives of the business.
• Drive the Company Annual Turn-Over Target of Kshs. 2 Billion Per Annum
• Overall management of all strategic and operational marketing and new business activities
• Developing and implementing sales & marketing plans, customer campaign awareness and support business strategy, goals and objectives.
• Sales targets, customer revenue, tracking sales results and profitability of all channels and customer retention.
• Working closely with the Product Managers to ensure that the activities of the Sales teams are integrated with the individual sales team members including, but not limited to, opportunity development and campaign planning.
• Working closely with the Product Managers to maximize cross selling opportunities at every customer touch point throughout the customer journey and to integrate new business sales and service process with CRM activity to optimize the customer experience and maximize return.
• Plan and deliver revenue generating and profile raising events that support new sales and renewals.
• Develop and manage the contact strategy to best develop leads from new and existing customers.
• Work with the Chief Operations Officer to ensure that there is a defined process for the Sales teams to be well briefed on current projects or issues with customers.
• To set and manage targets across all customer relationship activity.
• To monitor and measure marketing activities to ensure return on investment.
• To be responsible for the overall management, development and assessment of the entire Sales & Marketing and Product Management teams for the achievement of volume and profit objectives across the business in line with the agreed annual budgets for each division.
• To work with the HR department to ensure that pay plans and objectives are set and performance appraisals are conducted for each member of the team, ensuring that all have the appropriate skill set to achieve their objectives and are competent in their roles.
• To be responsible for assessing training needs and ensuring that the relevant level of training, development and coaching is available to all team members, that training needs are met, aiming to improve both individual and organizational effectiveness and that everyone is encouraged and supported in their professional development, giving employees the best opportunities to develop their abilities and careers within the group

Qualifications for the Sales Manager Job

• Degree level education in Business Management/ Sales and Marketing/ Information Technology and an equivalent of at least 6 years work experience in a similar position.
• Relevant Technical certifications, CIM or equivalent qualification at an advanced level
• Demonstrate extensive Sales and Business Development experience of a similar nature in a highly competitive environment.
• Previous experience within the IT industry.
• Well-developed understanding of marketing and sales strategy and implementation.
• Proven experience of developing and managing extensive CRM programmes and data driven marketing
• Proven strategic aptitude and ability.
• Previous experience within a fast paced environment vital.
• Experience of brand building and brand development
• Demonstration of delivering ROI and strong leadership skills are a prerequisite.
• Ability to evaluate and drive change across the business to translate business requirements into actionable plans and strategies
• Commercial experience of customer data analytics and modelling
• Excellent IT skills

Competencies Required

• Tenacious, highly energized and motivated, high level of commitment and passionate about achieving levels of excellence
• Results driven with good business judgement – Good commercial understanding and mindset
• Ability to work under pressure, in a target driven environment
• Strong People management skills with previous team management experience being essential and the ability to motivate others to deliver
• Strong project management skills.
• Ability to build strong relationships relevant to the development of the company’s profile and business
• Excellent communication skills, consultative approach and able to influence others to support objectives
• Solution orientated with a positive, can-do attitude
• Articulate and focused.
• Able to work collaboratively with others to provide a high quality service
• To ensure a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times