ICT Technician at Alternate Doors

ICT Technician Job Responsibilities

Project Planning & Management

• Project planning: develop specific timelines for projects to deliver an accurate budget.
• Staff deployment: develop and maintain a technician scheduling platform.
• Project management: set appropriate project milestones and maintain them through effective communication with Account Manager, Project Manager and Client.
• Process management: develop and maintain effective analytics to measure profitability and efficiency.
• Plan, organize, and direct activities concerned with the installation of information technology systems.
• Schedule the project in logical steps and budget time required to meet deadlines.
• Provide direction and clear installation standards for other technical staff.
• Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and installation problems.

Operational Management

• Perform equipment installation on information technology equipments, software, hardware and networks in customer sites throughout Africa.
• Receive and review work orders, identify any inaccuracies, omissions, or incompatibilities in equipment components.
• Follow up with other staff to resolve problems.
• Installation and connection of a wide variety of cable types (e.g. Twisted pair, fiber optics, co-ax, etc.), which carry data between various computer devices, including but not limited to local area network cabling, and antenna cabling.
• Connect cabling and switches to information technology systems.
• Install programmable and non-programmable transceivers, terminal servers, access points, and other electronic components.
• Perform point-to-point and multi-drop information technology installations.
• Test, calibrate and adjust components, where necessary to ensure effective and efficient transfer of data.
• Complete work, update work orders insuring that all changes i.e. Additions/deletions are correctly documented and forward to project management for billing.
• Organizational Alignment
• Reports to the Customer Service Manager.
• Dealing with Internal and External customers to improve business profitability.
• This position may be assigned to support a Client account relations role.

Qualifications for the ICT Technician Job

• Bachelors Degree in Business Information Technology / Telecommunication and Information Technology / Computer Engineering / Computer science or a Higher National Diploma in Information Technology or a
• Minimum 2 years’ Information technology industry experience.
• Extensive certification in Professional Information Technology courses.
• Project Management and Audit Reviews
• Servers and Networking Systems Design and Integration
• Switching and Routing
• Products Knowledge
• Servers Installation & Configuration.

Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Environmental Job Requirements and Working Conditions

• This position includes outside travel to customers’ premises for the purpose of on-site systems installation, testing, troubleshooting and repair.
• Occasional evening and weekend work to meet deadlines.
• Standing for extended periods of time.
• Dexterity of hands and fingers to operate power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.