Operations Manager at Duma works

The Operations Manager is responsible for improving the performance, productivity, efficiency and profitability of the social enterprise.

Operations Manager Job Responsibilities

• Lead on planning the scope of work
• Contribute to deliverables and objectives set out by the social enterprise
• Recruitment and training of new staff
• Identify and pursue new business opportunities
• Oversee accounting and social enterprise expenses
• Manage an Operations Assistant and a team of Brand Activators
• Oversee budget expenditure
• Coordinate and manage external events and promotions
• Manage retailers and wholesalers, nationally and internationally
• Manage domestic and international orders
• Represent Kipato Unbranded in external engagements and media opportunities.

Requirements for the Operations Manager Job

• Applicant must have the right to work in Kenya. We are looking for a self-driven individual who is looking to gain experience and is ready is learn and grow with a fast-paced business that is expanding internationally.
• Undergraduate degree (min. 4 year degree) – within the Social Sciences (ideally Business Administration and/or Marketing)
• At least 2 years of work experience (could be done during or after university as long as it is relevant)
• Experience with operations in the retail sector
• Flexibility around working with a start-up and working remotely

Key competencies

• Critical thinking and problem-solving skills
  Planning and organizing, including time management
• Decision-making and ability to work in a fast-paced environment
• Communication skills and interpersonal skills
• Influencing and leading – the applicant must be self-driven and take initiative
• Ability to delegate work effectively
• Team work – the applicant will be required to report to the Director and manage a team of Brand Activators and work directly with the artisans
• Conflict management
• Adaptability, ability to be creative, and be flexible in working hours

Core Values

• Be the change you want to see
• Solutions driven
• Make an impact and make money
• Use your heart in everything you do
• Put your conscious filter on

Additional Information

• After the 3-month probation period, there is a high potential of a salary increase based on the candidate’s ability to drive success and achieve deliverables in a timely manner. The position includes on-the-job training and external training opportunities.
• Starting salary is 30,000KES Net.
• We are looking for a minimum of a 1 year contract – renewable. The ideal candidate is able to commit to 2 years.
• Applicant must be ready to provide 3 references upon initial stage of the application.

Benefits

Additional benefits include a communications allowance

Level of Language Proficiency

English – Fluent, Swahili – Basic (not a must)

Professional level

Entry level