Job Opportunities at Duma Works - 7 Positions

The Operations Manager is responsible for improving the performance, productivity, efficiency and profitability of the social enterprise.

Operations Manager Job Responsibilities

• Lead on planning the scope of work
• Contribute to deliverables and objectives set out by the social enterprise
• Recruitment and training of new staff
• Identify and pursue new business opportunities
• Oversee accounting and social enterprise expenses
• Manage an Operations Assistant and a team of Brand Activators
• Oversee budget expenditure
• Coordinate and manage external events and promotions
• Manage retailers and wholesalers, nationally and internationally
• Manage domestic and international orders
• Represent Kipato Unbranded in external engagements and media opportunities.

Requirements for the Operations Manager Job

• Applicant must have the right to work in Kenya. We are looking for a self-driven individual who is looking to gain experience and is ready is learn and grow with a fast-paced business that is expanding internationally.
• Undergraduate degree (min. 4 year degree) – within the Social Sciences (ideally Business Administration and/or Marketing)
• At least 2 years of work experience (could be done during or after university as long as it is relevant)
• Experience with operations in the retail sector
• Flexibility around working with a start-up and working remotely

Key competencies

• Critical thinking and problem-solving skills
  Planning and organizing, including time management
• Decision-making and ability to work in a fast-paced environment
• Communication skills and interpersonal skills
• Influencing and leading – the applicant must be self-driven and take initiative
• Ability to delegate work effectively
• Team work – the applicant will be required to report to the Director and manage a team of Brand Activators and work directly with the artisans
• Conflict management
• Adaptability, ability to be creative, and be flexible in working hours

Core Values

• Be the change you want to see
• Solutions driven
• Make an impact and make money
• Use your heart in everything you do
• Put your conscious filter on

Additional Information

• After the 3-month probation period, there is a high potential of a salary increase based on the candidate’s ability to drive success and achieve deliverables in a timely manner. The position includes on-the-job training and external training opportunities.
• Starting salary is 30,000KES Net.
• We are looking for a minimum of a 1 year contract – renewable. The ideal candidate is able to commit to 2 years.
• Applicant must be ready to provide 3 references upon initial stage of the application.

Benefits

Additional benefits include a communications allowance

Level of Language Proficiency

English – Fluent, Swahili – Basic (not a must)

Professional level

Entry level

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Position Summary

Reporting to the Deputy Managing Director, the successful candidate will be responsible for maximizing sales and revenue, while maintaining the highest levels of service to clients.

This position will supervise all reservation staff in taking bookings efficiently, ensure quick and accurate turn-around, and engage with clients professionally in providing information on itineraries, rates and reporting.

Reservations Supervisor Job Responsibilities

• Responsible for work scheduling and efficient team management
• Maintain client relationships by providing timely and reliable information
• Manage requests and proposals to ensure professional format and rates accuracy
• Agents / Supplier liaison regarding updates, queries and complaints
• Assisting and guiding consultants on a day to day basis as and when required
• Ensure all bookings are captured in the system and liaise with operations
• Ensure exceptional handling of repeat and very VIP guests

Qualifications for the Reservations Supervisor Job

• Bachelors Degree or Diploma in Travel & Tourism
• At least 5 years working experience in Tourism Industry
• Possess professional disposition with excellent communication and interpersonal skills
• Strong decision making, analytical, and problem solving abilities
• Willingness to work within a flexible schedule
• ICT Proficient
• Tourplan is an added advantage
• Knowledge in any other foreign language will be an added advantage

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Receptionist Job Responsibilities

• Greeting and receiving clients and visitors and answering their inquiries
• Ensure cleanliness and organized arrangement of the reception area for optimum comfort of guest s and clients
• Receive incoming calls and accurately route calls to the correct staff.
• Gather, manage and disseminate information to ensure the smooth running of the office
• Manage, sort and distribute incoming mailings, deliveries and other communications, as well as facilitate the dispatch of outgoing communication.
• Schedules and arranges meetings and conferences and notifies interested parties.
• Maintains follow-up/reminder systems to insure timely completion of projects
• Perform standard office tasks, such as filing and maintaining records, copying documents, scheduling appointments and answering questions for visitors.
• Take minutes and dictation during meetings.
• Attend to clients and provide advice to clients as may be directed by the Advocate
• Facilitate opening, managing, maintenance of client files and filing documents into the client files
• Type, proofread, edit and print letters and other documents on word processor.
• Draft and dispatch letters to clients and ensure they have been served with the letters and documents relevant to the case or meetings on time.

Requirements for the Receptionist Job

• Diploma in Secretarial Work or equivalent
• Must have previous work experience in a Law Firm
• Have basic knowledge and understanding of legal terminology
• 3 years’ experience working in a similar role
• Must be familiar with Court documents.
• Excellent computer, communication and writing skills
• Good planning and organization skills

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Audit Senior Job Responsibilities

• To assist the Audit Manager or Partners to conduct review of audit tax file, secretarial file and permanent files prior to commencing audit to enable correct presentation and disclosures are made in financial statements.
• To supervise and assist the staff in the Audit Department working in your team.
• Ensuring audits are carried out as per audit program of the firm and applicable tax laws of the country.
• Ensuring audits are finished within the time limits assigned by the Audit Manager or Partner.
• Ensuring the audit file meets the quality criterion of the firm and ICPAK.
• Ensuring maintenance and adherence to office discipline.
• To be willing to dedicate extra time as per work requirements and/or as per request by Partners or Audit Manager.
• Perform any other duties and responsibilities bestowed upon by Audit Manager or Partners from time to time.
• Ensuring the audit is done as per standard Auditing Practices and Financial Statements are prepared and are in compliance as per International Financial Reporting Standards and international Accounting Standards.
• To submit audit file complete in all respects including management letter points and correct tax computations, related appendixes before submitting file to audit manager/partner for review.
• To develop relations with clients handled and ensuring to understand operations and activities of the client.
• To remain updated with all developments in accountancy and audit tax fields.
• To remain available for all trainings whether held during or after workings hours.
• Perform any other duties and responsibilities bestowed upon by Partners/Management.

Requirements for the Audit Senior Job

• Bachelor’s degree in accounting, finance, or the equivalent combination of Education, training, and work experience.
• A minimum of at least 5 years audit experience is required as well as one or more relevant professional certifications.
• Multinational firm experience is desirable.
• Ability to speak Gujarati will be an added advantage.

General Knowledge and abilities

• Ability to observe and understand business processes ensuring processes are documented completely and accurately.
• Ability to apply audit standards through practical application.
• Proactive in researching business best practice concepts in order to apply as appropriate.
• Solid listening skills and ability to identify gaps in logic – inquisitive.
• Strong organization and follow up skills including the ability to handle competing priorities and meet all deadlines and commitments.
• Possess an appropriate combination of technical expertise in fields such as auditing, finance, technology, operations, or investigations.
• Ability to give and follow instructions accurately and efficiently; proactive in asking clarifying questions to ensure work effort is directed wholly toward desired outcome.
• Ability to recognize when learned theoretical concepts should be applied.
• Solid understanding and ability to apply risk and control concepts.
• Ability to identify underlying cause of an issue raised.
• Good awareness of other departments in the company with risk, control, and governance responsibilities and what is necessary for successful tactical collaboration and information sharing.
• Good communication skills along with good or developing negotiation skills.
• Ability to identify sensitive issues and facilitate communications in a proactive manner to avoid surprises.
• Willingness and ability to adapt to new circumstances, information, and challenges.
• Executes effective and thorough application of all internal audit standards within assigned responsibility.

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Receptionist Job Responsibilities

• Manage day-to-day office operations
• Support other staff members as needed
• Other duties as assigned

Qualifications for the Receptionist Job

• Minimum 1 year of experience in an office setting
• Diploma in Secretarial duties or any other related field
• Strong ability to communicate effectively in English, both verbally and in writing
• Mastery of MS Office Suite, specifically Excel and Word.
• Ability to organize receipts, documents, and information from multiple sources
• Ability to effectively write reports, maintain documentation, and complete required forms
• Ability to maintain the highest degree of confidentiality regarding all aspects of work at all times

Receptionist Job Requirements

• Should be good communicator
• Should be well conversant with Microsoft office
• Should be able to maintain a good follow up on all outstanding items
• Should be able to prioritize work well
• Should have good oral and written skills
• Should be a good listener
• Be able to multitask

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Position Summary

We are looking for a motivated Market Research Sales Executive to join the team and focus on selling the company’s data collection and panel services. The Market Research Sales Executive will work cooperatively with other members of the team to grow business by hunting for new clients and mining the existing client base for new opportunities. Your mission will be to meet or exceed sales quotas while increasing client satisfaction.

Sales & Research Executive Job Responsibilities

• Leverage existing relationships to bring in new business.
• Actively pursue new clients through multiple outbound sales avenues.
• Foster relationship with existing clients to ultimately strengthen existing account relationships.
• Articulate the value of the company’s services and consult with current and potential clients regarding their business issues and objectives.
• Develop a deep understanding of the client’s goals and requirements, then match and demonstrate the appropriate solution(s).
• Effectively follow up with prospects to convert them to paying clients.
• Work with the analytics team to provide guidance and actionable recommendations to clients based on data analyses and industry knowledge.
• Maintain regular client contact and manage assigned accounts to foster lasting relationships and grow the business.
• Consistently achieve or exceed sales goals.

Qualifications for the Sales & Research Executive Job

• Bachelor’s degree in Research, Sales, Business and/or Marketing.
• At least 2-3 years of B2B sales and research experience combined.
• Strong communication (verbal and written) and presentation skills.
• Must have experience with client service, retention, growth and new business development.
• Must be a creative problem solver who can drive sales success while adapting to new challenges.
• An entrepreneurial spirit who will infuse their personality into the growing culture of the company.
• In-depth understanding of market research, consumer marketing and category management principles preferred.
• An understanding of data analytics preferred.
• Experience with Salesforce and or other CRM software preferred.
• Quality control: reviewing and ensuring the highest quality standards of work are maintained at all times.
• People management in the project team in terms coaching, allocating and monitoring work.
• Excellent command of written & spoken English alongside ability to communicate in local language preferred.
• Strong communication and influencing skills.
• Good knowledge of research methodologies.
• Strong numeric skills.
• Ability to work and deliver under pressure.
• Team leadership and project management skills.
• Excellent computing skills especially in MS Word, Excel and PowerPoint.
• Self-driven, results oriented, shows exceptional initiative
• Focused on quality and profit.

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Graduate Sales Internship Responsibilities

• Present and sell company products to new potential and existing clients
• Prepare action plans and schedules to identify targets and to project the number of contact to be made
• Follow up on new leads and referrals resulting from field activity
• Aggressively work on their monthly targets
• Identify sales prospects and contact these and other accounts as assigned
• Prepare presentations, proposals and contracts
• Develop and maintain sales materials and product knowledge
• Establish and maintain current client and potential relationships
• Prepare paper work to activate and maintain contract services
• Manage account services through quality checks and follow ups
• Identify and resolve client concerns
• Prepare weekly status reports, including activity, closings, follow ups, and adhere to goals
• Communicate new products and service opportunities, special developments, information or feedback gathered through field activity to relevant staff
• Coordinate company staff to accomplish the work required to close sales
• Develop and implement special sales activities to reduce stock
• Other duties assigned

Additional Responsibilities

• Participate in marketing events such as seminars, trade shows etc.
• Follow up for collection of payments
• Co-ordinate delivery of POS and merchandise
• Provide the on-job training to other sales employees.

Qualifications for the Graduate Sales Internship

• University Graduates (Preferred grades obtained A/B)
• Fresh University Graduates acceptable and willing to be trained/ fast learners preferred/Or preferably married candidates
• ICDL – Well versatile with all computer skills – Outlook/ Excel and PPT knowledge a must
• FMCG Experience in the past jobs: an advantage
• Any experience with On-trade or Off-Trade category with sales will be an advantage

Personality

• A good team player / ambitious / working towards achieving goals
• Career Orientated, young and dynamic
• Smart personality/ well presentable
• Fluent English speaking skills a must
• He/ She willing to work long hours, must also be able to handle pressure

Working Terms

• The internship period is a training period where you will be trained as you carry out your duties
• Upon successful completion of your internship, you will be retained based on your performance