Systems Administrator at World Vision Kenya

Job Description

The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.

Major Responsibilities:

• Administration 30%
  • Develop strategies to manage the frequency of appropriate support package/patch application.
  • Monitor health of systems and provides appropriate recommendations, when required.
  • Manage user access to, systems, servers, and files.
  • Administer the set-up of new profiles, creates and updates access permissions and maintains user accounts.
  • Maintain tracking and configuration of documentation and plans.
  • Supervise the installation of system upgrades and service packs.
  • Determine if inactive accounts should be deleted.
  • Administer Storage Area Network (SAN).
  • Install, configure, and maintain system hardware and software components.
  • Ensures smooth access to systems, servers and files by Users.
  • Ensures maintenance of Infrastructure systems for optimal performance.
  • Recommends performance metrics.
  • Analyze operational metrics to understand performance and ensure success in continuous process improvements.
  • Support and help in establishment of Systems environment standards.
  • Work with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.
  • Define procedures for user access to systems environment. Maintains system operating procedures and documentation.
  • Compliance to established policies, procedures and standards.
• Design/Develop 10%
  • Analyze, design, develop, and document systems to meet business requirements.
  • Coordinate design of subsystems and integration with larger systems.
  • Coordinate development activities with other groups.
  • Ensures Systems designs meet business requirements.
  • Ensures System solutions are integrated with other applications and platforms.
• Technical Requirements 10%
  • Supervise the monitoring procedures and evaluates problems identified by team members.
  • Ensure that capacity workload modeling and availability analysis is performed.
  • Monitor System-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
  • Review performance and control reports.
  • Recommend settings changes to the operating system to improve performance and reliability.
  • Develop, maintain, recommend, document and support tools and backend utilities to provide capacity planning management.
  • Determine requirements impact on existing architecture, work processes and systems.
  • Work with impacted areas to ensure proper communication / review of requirements and integration.
  • Determine infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
  • Identification of issues regarding impact of and integration with existing architecture, processes and systems.
• Support 20%
  • Provides Level 2 production support and level 1 when necessary.
  • Diagnose and/or escalates, when needed.
  • Investigate alternative methods to expedite problem resolution.
  • Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  • Research, analyze and recommend implementation of software or hardware changes to rectify any problems.
  • Review checklists and scripts.
  • Ensures Issues are resolved efficiently and effectively to minimize disruption to users.
  • Analyze and recommend for performance improvements.
  • Provide technical support to ICT4D initiatives as required
  • Provide coaching and guidance to team members.
  • Knowledge transfer and guidance to team members
• Security 10%
  • Make recommendations to improve security and participates in investigations as needed.
  • Adhere to security requirements.
  • Continual improvement to security.
  • Issues investigated and resolved.
• Business continuity 15%
  • Participates in the implementation of contingency plans including reliable backup and restore procedures.
  • Participate in the identification of vulnerabilities and their mitigation.
  • Verifies that System backups run successfully.
  • Implementation of recovery procedures that ensure business continuity.
  • Participate in vendor and contract management
• Any other duty 5%

Qualifications: Education/Knowledge/Technical Skills and Experience

• Bachelor’s Degree in Computer Science/Information Technology or related field
• Technical Training qualifications required: MCSE, CCNA, VMware ESXi and VCenter Server administration, IBM Domino administration, HP Blade System and SAN Solutions Support certification or equivalent experience.
• CISA or CISM certification will be an added advantage
• At least 5 – 7 years of experience in busy IT office. 3 years as Systems Administration.
• Good working knowledge of office automation applications (Microsoft Office)and collaboration tools.
• Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively

Other Competencies/Attributes:

• Fast thinker and able to make rational decisions even under pressure
• Fast learner and always a step ahead in terms of IT security
• Team Player
• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
• Excellent time-management skills.
• Able to communicate effectively