Pre-Sales Engineer at AMSCO (African Management Services Company)

Job description

• Sales
  • Take the lead on solution design on major RFP, RFQ and Bids in Kenya.
  • Provide a solution focused consultancy service to either Enterprise or Wholesale/Channel clients, in support of sales colleagues, that will entail the analyzing of complex customer requirements leading to solution design, cost of sale and time to deliver.
  • Gain a thorough understanding of Key Customer existing and future ICT requirements and document a Technical Account Plan, to be signed off by customer and Key
• Account Manager.
  
  • Provide fully detailed designs along with cost of sales and predicted time to implement for Key Customer solutions to the sales and commercial teams.
  • Identify opportunities utilize solution design experience and expertise to provide input into and create architecture for new product development in line with Customer requirements.
  • Collaborate with the Procurement, Planning, Implementation, Finance and Customer Support teams to drive new customer initiatives across the country and the East African region at large.
  • Support the sales team on technical presentations to clients.
  • Understand internal and external roadmaps, technology strategies and product strategies.
  • Provide coaching and professional development to team-member pre-sales and sales associates in order to enhance their product knowledge, technical understanding and technical sales skills
  • Use customer knowledge to drive active input in to new product development, pricing and rollout.
• Documentation and Reporting
  • 100% accuracy on delivery timelines of all solution designed
  • Provide solutions that are 100% within budget on their cost of implementation
  • Build a technical database of all key customers (T-200) with clear technical diagrams of current solutions within first 3 months
  • 2Draw a clear road map/Account Plan on the growth strategy for each customer with all the documents signed by the KAM and the customer within first 6 months
  • In liaison with Product Managers, Provide a road map design of either New Products or Existing 2.6 At least 90% participation in all New Product Development meetings
  • Attend at least 4 customer review meetings per month with respective NAMProducts Development for the assigned market segment within first 6 months
• Collaboration
  • Coordinate with internal Product Development
  • Coordinate with external solution suppliers
  • Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
  • Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.
  • Through NAM, Communicate with clients and Regional Presale Manager to provide accurate and timely information in regards to solution designed
• Financial
  • Responsible for generating the most cost effective solution for the customer needs

Typical Outputs

• Proposal & RFP documentation
  Business cases and financial illustrations