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Tink Labs is one of the largest and fastest-growing start-ups in Hong Kong. Our pioneer product handy is an innovative mobile travel solution that combines the functionality of a personal smartphone and hotel services into one fully integrated device. At Tink Labs, we believe that travel should be hassle free - It’s not about where you travel, it&rsquo...
Job description
Job Summary
The Account Manager will work with the Tink Labs Account Management team to help hotel partners unlock the full value of handy, enhancing the handy guest experience to its fullest potential.
Key Activities
Launch Support
Account Managers are responsible for arranging training for hotel partners and will monitor the progress of product installations to ensure that they are successful. Good project management skills are required in order to minimize disruption for hotels.
Ongoing Support
Account managers are responsible for managing the ongoing support to hotels to confirm that they continue to make effective use of products. They monitor support requests to identify any recurring issues and may recommend changes to products. They hold regular review meetings with hotels to discuss any issues or problems and provide reports to the other members of the account team.
Product Development
Implementation of Role
Knowledge and Skill Requirements
Education and Experience
2+ years working in either consulting or hospitality, account management/customer experience roles preferred.
Additional details
Occasional travel – with extent likely to vary depending by region and need
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