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HFC is the banking and property finance subsidiary of HF Group, offering fully fledged commercial banking and property finance solutions. These competitive solutions are customized to meet the unique needs of our customers. These include Retail Banking, Trade Finance, SME banking, Asset Finance & insurance Premium Financing, plot loans, construction fin...
Job Description
Reporting To: Team Leader, Call Centre
Overall Job Purpose
The Call Centre Officer will be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on call as well as respond to queries via email, social media and letters while ensuring that all the processes and procedures are adhered to.
Principle Accountabilities
Minimum Qualifications, Knowledge and Experience
Key Competencies and Skills
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