Summary of Responsibilities:
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Lead and supervise the day-to-day operation of the department to ensure service standards are followed
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Handle Guest concerns and react quickly, logging and notifying the proper areas
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Actively participate in daily briefing, daily warm up and department meetings
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Ensure Room Attendants are informed daily about priorities in their section
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Follow departmental policies and procedures
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Report necessary maintenance items
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Follow all safety and sanitation policies
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Other duties as assigned
Qualifications:
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Proficient in English (verbal & written) essential
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High school diploma or equivalent preferred
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Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
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Proven training skills
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Experience with Hotel Property Management System, Micros-Fidelio desirable
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Proactive with a meticulous eye for detail
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Strong organizational, supervisory and communication skills
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Able to convey information and ideas clearly
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Ability to evaluate and select among alternative courses of action quickly and accurately
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Work well in stressful, high-pressure situations
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Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
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Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
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Constant standing and walking throughout shift
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Occasional lifting and carrying up to 30 lbs
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Occasional kneeling, pushing, pulling, lifting
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Occasional ascending or descending ladders, stairs and ramps