Food & Beverage Supervisor - Isiolo at Brites Management

JOB SUMMARY

• The F&B Supervisor shall be responsible for overseeing the food and beverage operations, ensuring that our guests receive outstanding service while maintaining the highest standards of quality and efficiency.

DUTIES AND RESPONSIBILITIES

• Create and manage staff schedules to ensure optimal coverage during busy periods while considering employee availability and labor laws.
• Monitor staff attendance and performance, adjusting schedules as necessary to maintain service levels.
• Oversee the reservation process, ensuring accuracy and timely communication with guests.
• Greet guests upon arrival and throughout their dining experience, addressing any inquiries or special requests.
• Effectively handle and resolve customer complaints or issues, ensuring a satisfactory resolution and maintaining a positive guest experience.
• Recruit, train, and develop food and beverage staff, fostering a positive and productive work environment.
• Monitor daily operations in food and beverage service areas, ensuring compliance with hotel standards and operational procedures.
• Collaborate with the culinary team on menu planning, pricing strategies, and food presentation to enhance guest satisfaction.
• Conduct regular inspections of dining areas, kitchens, and storage facilities to ensure cleanliness and adherence to health and safety regulations.
• Oversee inventory control processes, including ordering, receiving, and managing stock levels to minimize waste and ensure product availability.
• Conduct regular inventory audits and assist with budgeting to maintain profitability in the food and beverage department.
• Ensure all food and beverage operations comply with local health and safety regulations, including food handling, sanitation, and workplace safety.
• Implement and monitor health and safety training programs for staff to promote a safe working environment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hospitality Management, Food & Beverage Management, Culinary Arts, or a related field.
• 2-4 years of relevant experience in a supervisory or managerial role within the food and beverage industry, preferably in a hotel or restaurant setting.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficient in conflict resolution and problem-solving, particularly in high-pressure situations.
• Familiarity with food and beverage management software and point-of-sale systems is an advantage.
• Strong communication skills, both verbal and written.