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Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 400+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities ...
As a Marketplace Operations Manager for Uber Eats Kenya, you will have the unique opportunity to scale and develop our food delivery platform in one of our highest potential markets. Balancing the needs of the consumer, the Restaurant Partner and the Delivery Partner is very complex. Add to that the fact that we’re delivering a perishable product on demand and at massive scale and you have a really fascinating set of challenges to navigate.
We’re looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who’s obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer’s experience.
The Kenya team exists to build world class operations through scale and operational excellence. This team will tackle some of Kenya’s most complex problems, in close collaboration with SSA functions. These problems often involve difficult analysis with large data sets, tough strategic decisions and close collaboration with many different stakeholders, and the solutions can have game changing impact. For a tenacious truth seeker, with exceptional attention to detail and a desire to manage multipart projects at national scale, this is the team for you.
Kenya Marketplace Operations Manager specifically looks at how to make our EATS marketplace fast and reliable at the lowest possible cost, while keeping our restaurant and delivery partners active and engaged. The role will require to dive into issues such as the processes for restaurant onboarding and account management; the delivery partner funnel, pay and incentives; and the end to end customer experience from order to delivery. The Marketplace Operations strives for optimal marketplace settings; you will develop the strategy and playbook that underpin day to day marketplace operations.
What You’ll Do
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