Agency Support Specialist at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Provide technical support for existing Agency, Merchant, Ecommerce Applications, and support implementation of related projects.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Work closely with IT Security to ensure that the Agency and Merchant Systems are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
• Routine system administration and management
• Maintain up to date system and user documentation.
• Ensure compliance of SLAs by system vendors
• Develop real time online reports and monitoring tools to be able to track Agency/Merchant banking and ecommerce acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Develop subject matter expert knowledge of Agency/Merchant banking and Ecommerce payment banking technologies.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Required 

• Education    Bachelor’s Degree 

Experience

Total Minimum No of Years Experience Required    4

• Experience Area 1 (IT)    2    ES
• Experience Area 2 (POS /Ecommerce)    1    ES
• Experience Area 3 (Integrations)    1    ES