Assistant Director ICT-System Support at Teachers Service Commission (TSC)

Requirements for Appointment 
For appointment to this grade, an officer must have; -

• Served in the grade of Principal ICT Officer for a minimum period of three (3) years; OR in a comparable position for a minimum continuous period of Nine (9) Years.
• Bachelor’s degree in any of the following fields: Computer Science/Information Technology, Electrical/Electronic Engineering or equivalent qualification from a recognized institution;
• Master’s degree in any of the following fields: Computer Science/Information Technology/Systems, Electrical/Electronic Engineering or other degree with or equivalent qualification from a recognized institution; 
• Certification in Cisco Certified Network Professional Routing and Switching CCNP(R/S), Dell Certified Professional, VMWare Professional, CCNA Security. or equivalent qualification from a recognized institution;

OR

• Certification in any of the following professions: Cisco Certified Network Associate 
• (CCNA)/Certified Information Systems Auditor (CISA) certification/ Certified Information Systems Security Professional (CISSP) CCIE (Security), Certified Information Security Expert (CISE), Certified Ethical Hacker (CEH), CHP plus Proficiency on at least one professional certification e.g. Firewall appliance (UTM), ASA or CCSA and antivirus training certification or equivalent qualification from a recognized institution;

 OR

• Accredited Project Management qualification(s) e.g. Prince2 Foundation, Prince2 Practitioner and Prince2 Agile Practitioner or equivalent qualification for a recognized institution plus any of the following Service Management Course: ITIL Foundation, ITIL Practitioner, ITIL Intermediate or equivalent qualification from a recognized institution;
• Certificate in Senior Management Course lasting not less than four (4) weeks from a recognized institution;
• Met the requirements of Chapter six (6) of the Constitution; and
• Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities 
Duties and responsibilities will entail: -

• Providing input in the preparation of ICT Policy and the strategic and operational plans for the Directorate;
• Providing strategic and tactical direction for software designing, development, implementation, configuration and usage initiatives that integrate and supplement the enterprise applications; 
• Performing systems analyst activities and making recommendations in areas that require a high level of technical competency; 
• Developing the IS team to ensure their skill sets align with the job requirements as per the career progression guideline;
• Managing all the activities of the IS Software group including system implementation, development, integration, troubleshooting, support, analytics and reporting;
• Ensuring the delivery of efficient ICT services and effective ICT Projects Management; 
• Leading and directing teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams; 
• Ensuring all contractors carry out processes to ICT industry standards in all the projects being carried out;
• Planning, scheduling the testing, deployment of new system and services release;
• Mentoring and directing team members for timely completion of assigned ICT projects and services; 
• Performing root cause analysis of infrastructure problems and develop resolution plans;
• Performing incident analysis and suggest action items;
• Maintaining all documentations for deployment, maintenance, upgrades, and problem resolution activities; 
• Acting as a primary contact for all customer queries and issues;
• Ensuring that the PC/Laptop deployment and decommissioning processes are seamless; 
• Ensuring that all the training materials are produced and meet the required quality; and
• Designing and implementing procedures and applications of helpdesk system and monitoring tools, researching alternative solutions and products.