Business Development Manager, Broker Channel at Heritage Insurance

Job Summary

• The role holder will be responsible for driving implementation of the sales strategy for the corporates’ market segment to ensure achievement of the department’s strategy through broker channels.

Key Responsibilities

•  Participate in the formulation and the implementation of the sales strategy in line with overall growth strategy of the business.
•  Actively manage relationships with brokers and build relationships with new clients and intermediaries for continued business
•  Provide input into the development of the corporate business budget to ensure sucient allocation of resources.
•  Manage and maintain existing corporate client relationships to identify opportunities for cross selling, areas of growth and new business acquisition.
•  Manage a portfolio of strategic corporate clients to enhance increased revenue
•  Liaise with the relevant internal departments to ensure customer instructions are executed within the set timelines and enhance the levels of customer service in the department
•  Liaise with the Agency team to ensure achievement of the corporate sales targets.
•  Identify broker business opportunities, negotiate and close business deals within the company quality business guidelines to increase the market share.
•  Continuously conduct competitor analysis of the market and develop adaptive strategies to ensure responsiveness and gain the competitive edge
•  Conduct continuous product training for all brokers in order to ensure product knowledge and professionalism is upheld and clients are advised appropriately to avoid misrepresentation
•  Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
•  Actively monitor customer preference to determine focus of sales eort.
•  Provide accurate and competitive quotations for all the products lines and ensure they are delivered promptly to brokers and prospective clients.
•  Plan and coordinate sales team training and performance evaluation to develop and enhance their performance
•  Provide input in the development and pricing of new products and services to ensure the availability of products and services that resonate with the customer
•  Monitor and prepare reports on periodical basis on new business closed, renewals and prospects
•  Ensure continual training and development of corporate sales team members to improve on performance.
•  Ensure the company works only with properly licensed brokers with ethical practices
•  Exploit synergy with other Group companies to grow business
•  Ensure credit control policy is adhered to in respect to business onboarded
•  Continuously liaise with ICT to ensure that the S&D module in PAS works in a robust and ecient way for delivery of the department’s objectives
•  Build excellent work relationships with the internal team, marketing sta, and other managers to increase sales opportunities and thereby maximize revenue for their organization
•  Help manage existing clients and ensure they stay satised and positive by oering solutions and services that meet or predict the clients’ future needs to ensure business retention
•  Implement the Treat Customers Fairly (TCF) guidelines in Sales and Distribution
•  Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
•  Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

Qualifications

•  Bachelor’s Degree in Insurance, Marketing or other business-related discipline
•  Diploma in Insurance (ACII or AIIK)
•  Member of CII or IIK

Experience

•  8 years’ experience in a similar role in the insurance industry, 3 of which should be in supervisory capacity

Competencies

•  Sales and marketing skills
•  Managing and executing strategy
•  In depth understanding of insurance operations and concepts
•  Knowledge of insurance regulatory requirements
•  Knowledge of underwriting processes, procedures and concepts
•  Insurance product knowledge
•  Stakeholder management skills
•  Formulating strategies and concepts
•  Entrepreneurial and commercial thinking
•  Planning and organizing
•  Relating and networking
•  Working with people
•  Adapting and responding to change
•  Deciding and initiating action
•  Persuading and inuencing
•  Presenting and communicating information
•  Leading and supervising
•  Creating and innovating
•  Adhering to principles and values
•  Achieving personal work goals and objectives