Business Manager at Avenue Healthcare

Key Responsibilities

Quality of Home-Based Care

• Promote and enforce the principles of medical ethics, Autonomy, Informed consent, confidentiality, Beneficence, and non-maleficence.
• Ensure compliance with protocols, policies and acts relevant to homecare services and products including licensing, and other statutory obligations.
• Ensure regular training of care providers in line with patients’ needs.
• Monitor, evaluate, and investigate clinical quality indicators and clinical outcomes.
• Maintain an updated risk register for all homecare departments.
• Identify quality improvement opportunities and ensure development of appropriate quality improvement initiatives are developed.
• Oversee the implementation of practices and processes to improve, sustain, and monitor patient experience, obtaining feedback, and complaint resolution.

Growth and Sustainability

• To lead the implementation of the Homecare strategic plan including expansion of Homebased services, new trainings, introduction and expansion of retail pharmacies, equipment rental, and equipment sales.
• Lead the budgeting and planning for the Homecare Business.
• Undertake activities to drive growth of the homebased care client base, increased equipment utilization and sales, and the setup a functional accredited training center for emergency courses.
• Establish partnerships with international training associations for emergency courses to enable accreditation/certification as a training center for trainers and grow the number and quality of trainings
• Establish consumer partnerships and relationships with insurance companies, NHIF, hospitals, and corporate organizations for homebased care, equipment hire, and equipment sales.
• Establish distributor contracts with equipment manufacturers and grow the equipment sales.
• Innovation and creativity leveraging on technology to increase visibility and accessibility to Homecare Services and products including but not limited to drug deliveries and teleconsultations.
• Ensure efficiency through strategic and tactical cost management including supply chain management, stock management, and employment cost, to achieve the budgeted bottom line.
• Implement processes to prevent revenue leakage across all revenue/product/service lines

People management

• Identify human resources needs and initiate the recruitment process for Homecare in line with the strategic organization structure.
• Lead a competent and motivated Homecare workforce.
• Ensure succession planning and continuity in all roles.
• Facilitate a culture supportive of talent, professional growth, and accountability.
• Performance management
• Optimal staffing and manage Leave
• Facilitate effective change and conflict management

Branding and Marketing

• Develop and execute the homecare annual marketing and sales plan
• Recruit and maintain an effective and motivated sales team
• Oversee the execution and monitoring of regular planned homecare marketing activities
• Identify opportunities for valuable partnerships to enhance the homecare’s market positioning and brand equity.
• Effectively utilize Avenue Healthcare’s mainstream and social media assets to promote services.

Person Specification

• A bachelor's degree in a health-related field, management, or marketing
• BLS and ACLS tutor training will be an added advantage
• 5-7 years’ experience in business development for any one of the following: healthcare, health insurance, pharmaceutical products, and medical equipment