Change Management Specialist at Corporate Staffing

Roles and Responsibilities

• Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services. (The change management practice should be formalized through a management-approved policy.)
• Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether the change will adversely affect the operational environment and introduce unacceptable risk. 
• Chairs the Change Advisory Board (CAB) and ensures the CAB has the information needed to evaluate changes. This includes:
  • Tabling all RFCs for CAB meetings.
  • Issuing meeting agendas and circulating them to all RFCs to CAB members in advance of meetings to allow prior consideration.
  • Deciding which CAB members will come to which meetings and who gets specific RFCs depends on the nature of the RFC.
  • Convening urgent ECAB meetings as required.
• Authorizes acceptable changes, either alone or after a CAB meeting has taken place.
• Ensures that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
• Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules.
• Carefully manages emergency changes to minimize further incidents and make sure the change is controlled and takes place securely. 
• Verifies that emergency changes are appropriately assessed and authorized after the change.
• Maintains a tracking and reporting system to document rejected changes, communicates the status of approved and in-process changes and completes changes. (Remedy) 
• Ensures that approved changes are implemented as planned and ensures that they have met their objectives. Reviews any changes that have been backed out of and have failed.
• Whenever changes are implemented, update the solution and user documentation and the procedures affected by the change accordingly. (Align with Configuration management)
• Analyzes change records to determine any trends.
• Closes RFCs.
• Produces regular management reports.
• Works with Configuration Management to ensure that configuration item (CI) changes are entered in the change management database (CMDB).

Qualifications.

• University degree in the field of computer science and/or systems administration.
• ITIL v4 experience, with practitioner certification in change management preferable. 
• Knowledge of deployment and implementation methodologies (Agile, EDM, infrastructure, etc.) of related technical change management experience.
• Use of change management tools.
• Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle. 
• Solid understanding of the software development lifecycle.
• Understanding of configuration management principles.  
• Familiar with controls and audit compliance.