Customer Care Assistant - 50 Positions at Universities Fund (UF)

Job Purpose

• To respond to a variety of customer requests and inquiries via the telephone or in person

Key Responsibilities/ Duties / Tasks

• Operate a Contact Centre
• Answers and directs telephone calls and Maintain calls register.
• Respond to Stakeholder Inquiries
• Resolve Stakeholder Issues and Complaints
• Resolve Scholarship Application Issues
• Maintain Accurate Records and Documentation
• Support Public Engagement and Outreach Initiatives
• Contribute to Continuous Improvement Efforts
• Collaborate with Internal Teams
• Collect the customer information, analyze customer needs and gives recommendations to the management.
• Perform other duties as tasked and deemed necessary for the overall delivery of the organization

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Diploma/Bachelors’ in any of the following disciplines: Mass Communication, International Relations, Communication, Information Sciences, Public Relations, Journalism or any other equivalent qualifications from a recognized institution

Functional Skills, Behavioural Competencies/Attributes:

• Strong verbal and written communication.
• Digital Media
• Ability to work well in teams.
• Strong work ethic and attention to detail.
• Knowledge of Customer Relationship Management systems.
• Self-development, initiative-taking.
• Facilitating and encouraging open communication in the team, communicating effectively
• Knowledge and understanding of emerging trends in customer experience
• Learning and sharing knowledge and encourage the learning of others.