Customer Service Officer at Mwananchi Credit Ltd

Role Summary:

• The Customer Service Representative will be responsible for addressing customer inquiries, resolving complaints, and providing top-tier service. One should be an efficient communicator, adept at problem-solving, and passionate about creating positive customer experiences for Mwananchi Credit Limited.

Qualifications:

• The incumbent must hold a Bachelor's degree in Business Administration or a related field.
• Minimum of 2 years of proven experience as a Customer service representative
• Familiarity with CRM systems and practices
• Experience in Sales and has handled operations in a microfinance or financial service industry

Desired Skills:

• Result-oriented - Resolve product and service issues promptly and effectively.
• Communication skills - Respond to customer inquiries via phone, email, and chat.
• Professional skills - Maintain a high level of professionalism and empathy in customer inter- actions.
• Records management - Update customer accounts with relevant information, including resolving issues, updating personal details, and processing service requests
• Attention to Detail - Ensure all customer interactions are documented correctly and that customer requests are fully addressed.
• Reporting skills — Prepare a well-drafted report on daily tasks to the supervisor highlighting gaps, improvements and customer recurring issues.
• Product and Service Knowledge- Maintain a deep understanding of the company’s products and services to provide informed recommendations and accurate information to customers.