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Founded in 2007, NetGuardians was the first company to emerge from the innovation incubator Y-Parc, in Yverdon-les-Bains, Switzerland. The company now enjoys a solid international presence with a steadily growing clientele in Europe, the Middle East, Asia and Africa. NetGuardians has a clear vision to bring the Swiss quality of our specialized fintech sof...
As a Customer Support Analyst, you will be responsible to carry Global Customer Support (level 1 and 2) on our innovative anti-fraud solution, ensuring efficient, qualitative and timely follow-up on the service request.
Your high customer service orientation and problem-solving mindset will enable you to be a successful candidate for this role, in which you will have the opportunity to be in touch with our international customers based throughout Africa, Europe and Asia. With your strong organization skills, you will handle multiple queries and follow up any potential escalation (level 3) with our internal R&D team.
In this position, you will also strongly collaborate with the Regional Delivery team as well as with our Partners, supporting them during implementation projects, enabling you to stretch your skills and draw a possible career path.
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