Duty and Cash Accountant at DHL

Role Context

• Deliver full responsibilities of duty and cash Processes and support in investigating and resolve duty and cash account customer queries, in an accurate, professional and timely matter.
• Build and maintain an excellent partnership with stakeholders in order to deliver effectively and efficiently;
• Maintain accurate and detailed cash reconciliations for the cash ledger;
• Ensure cash accounts are in line with global policy

Key Responsibilities

Cash Customer satisfaction & Query Handling

• To ensure customer queries are attended promptly in line with set standards with dedicated attention on inbound calls and emails.
• To provide professional and qualitative customer service in line with set DHL standards.
• To promptly and accurately log all queries with Kenya query team and operations.
• To manage and take ownership of the full customer escalation process until resolved.
• To act as contact for all billing related queries on cash and duty accounts.

Cash and duty Reconciliation process & Accounting

• Prepared weekly cash reconciliation report to be shared with stakeholders, for operations, retails to follow up on outstanding payments
• Perform Daily cash reconciliation and clearing transactions.
• Following up on outstanding queries and items on the cash and duty account.
• Liaise with Gateway Customer Service department in payment confirmation and approvals before shipments are releases, also to perform PY check poin

Refunds

• Ensure to undertake in-depth analysis of overpayment through proactive refund process to safeguard company from any potential loss on refunds
• Manage and process all Refund identified during reconciliation process
• Liaise with RTR advisor to contact customers for refunds on over payments or duplicate payments.

Adhoc support

• To carry out Adhoc duties as required.
• Manage the unapplied and unallocated cash within the set Order To Cash targets
• Involved in management of country Cash Administration Application (CAA).

Operational and record keeping

• Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
• Maintaining strong internal control for payment collections at DHL Express service points and DHL Express agents across the country. Ensure timely collection and reconciliation of duty and cash accounts
• Manage the bank process such as cheque deposits, pulling of statements, handling bank queries
• Oversee the posting of all duty cash and cash shipments through CAA to SAP and handle all ERP integration challenges andParticipate in company required audits.
• Ensure that the inputs for the monthly reports are prepared timely.
• Managing The CAA Dashboard to ensure nil activity >1 day
• DOAG) and stored in the shared drive.Delegation of authority Guideline (Ensure all approvals are obtained as per 
• Keep manager up to date on progress and issues.
• Identify areas of risk and issues. Escalate to appropriate channel when necessary to avoid delays and ensure issues are resolved.
• Ensure timely responses to internal and externalcustomers.

Accounting

• Review BS reconciliations and clear all aged items.
• Ensure correct GL allocations for all entries made.
• Support with Month end task includes:
• Assist with clearing the refund GL and Prepare and send journals to SSC for posting during month end including write off and write up journals

BusinessImprovement

• Identify process delays / performance failures, identify root causes and work with supervisor to define corrective actions. Monitor implementation from start to end to ensure resolution.
• Provide support with implementation of systems/tools to automate and improve resource utilization, efficiency, controls and compliance.

Internal ReportingInternal Reporting

• Ensure timeous submission of all reports (note specific reports)

Audit and Compliance

• Provide supporting evidence for CRISP controls and ensure controls are performed adequately and Provide support during the external audit process.

Experience required

• Competent user of the Microsoft Office Suite.
• Good telephone etiquette and Good communication skills Highly customer focus and service orientated
• Goal and deadline driven.
• High Level of integrity.
• Willingness to learn and adapt their experience to a dynamic environment.
• Ability to manage and work in a team.
• Demonstrates basic knowledge of a technical or specialty in the area.
• Readily learns and applies new information/concepts in area of practice.
• 1 to 3 years’ experience in finance accounting field, preferable in Logistics. DHL experience advantageous
• Experience with Oracle/SAP/SUN or related ERP systems

Expected Qualifications

• Degree in , finance or business administration from a recognized Institution.
• Professional CPA 2/ACCA level 2