I.T Assistant at SABIS International School

Job Purpose:

Assisting in all daily IT operations, including but not limited to asset maintenance, IT operation reporting and data entry, capacity planning, product evaluation and recommendation, hardware installation and troubleshooting, end-user and staff IT support and training, in accordance with business requirements and SABIS®standards.

Key Responsibilities:

• Maintaining asset records.
• Ensuring asset maintenance, including but not limited to:
  • Maintenance of all of the school’s IT equipment on a regular basis
  • Repair of equipment based on need (e.g., computers, laptops, tablets)
  • Installation of application and software maintenance (MS Office, Outlook, and other Office applications as and when requested with approval)
• Accurately documenting instances of hardware failure, repair, installation, and removal.
• Carrying out capacity planning to meet future computer hardware needs.
• Conducting research on computer products in support of PC procurement and development efforts.
• Evaluating and recommending hardware products for purchase.
• Writing technical specifications for purchase of PCs and related products, in conjunction with the IT Administrator.
• Recommending, scheduling, and performing PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Liaising with, and providing training and support to, end users and staff on computer operation and other issues.
• Troubleshooting end-user hardware, not limited to tablets and PCs.
• Handling application management.
• Conducting reporting and data entry.
• Providing desk help.
• Providing support in all daily IT operations.
• Training and inducing staff, students, and parents as needed.
• Assisting with the installation, maintenance, and repair of the Interactive Whiteboards (IWBs) and E-books.
• Covering all IT aspects of the Interactive Learning System (ILS).
• Performing other support functions.

Ideal Requirements:

• Bachelor’s degree in Computer Science or equivalent
• Cisco certification or MCITP is preferred
• English proficiency is required, local language is preferred
• Experience in MS Operating Systems, MS Office needed components, Active Directory, Server, User Management, Networks and Network Security, and Database Management Systems
• Problem-Solving Skills
• Professional Behavior and Ethical Conduct
• Communication skills
• Ability to work within a team