ICT Officer at Co-operative Bank of Kenya

Purpose of the job
The ICT Officer is responsible for managing information technology, ICT systems, and policies to achieve Sacco’s goals.  He/she will manage all ICT infrastructure, systems security, development and implementation of ICT strategies, policies, data security, and disaster recovery.

Reports to: Chief Executive Officer

Duties and Responsibilities

• Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the society to facilitate implementation and use of ICT in the organization.
• Ensure routine maintenance of ICT equipment.
• In charge of the development and implementation of ICT strategies, promoting ICT innovation and enterprise.
• Establish optimal systems, and the best technology and make requisite recommendations to promote online services, ICT literacy, and capacity.
• Ensure compliance with ICT regulations and advise management on the optimization of ICT resources in the organization.
• Ensure business continuity and effective disaster management and recovery planning
• Managing relationships with partners for the provision of ICT technical support and services.
• Supervise the design, development, and implementation of critical ICT projects.
• Prepare and present ICT periodic reports to the management.
• Formulating and analyzing ICT policies, processes, procedures and ensuring compliance.
• Monitoring LAN/WAN and internet firewalls.
• Perform e-marketing and communication.
• Install, configure and upgrade operating, security software, and administrative packages. 
• Any other lawful duties that may be assigned from time to time.

Qualifications

• A bachelor’s degree in Computer Science or ICT-related fields.
• Professional certification in ICT fields (CISM, CISA, or similar certification).
• Being a member of an ICT professional body is an added advantage.
• A master’s degree in ICT will be an added advantage.
• A minimum of three (3) years of working experience in a similar role.
• Understanding of networking technology, routing, switching, and firewalls.
• Overall understanding of enterprise systems.
• Successful candidates will be required to meet the requirements of Chapter 6 of the constitution of Kenya by obtaining the required documentation.

Competencies

• Strong problem-analysis and troubleshooting skills  
• Able to handle and assess critical situations, and coordinate with many team players to restore normal ICT services  
• Good time management skills  
• Able to work in cross-functional, multi-application, multi-service providers environment.
• Customer focus and interpersonal skills 
• Communication skills
• Good understanding of business applications, infrastructure, 
• Applications, data, and technical architecture  
• Vendor/service management