IT Operations Assistant at World Food Programme (WFP)

JOB PURPOSE

The World Food Programme Technology (TEC) unit at the Regional Bureau for Eastern Africa has developed and is continuing to enhance and maintain a set of digital solutions to help Country Offices achieve their objectives:- The overarching goal of the TEC) unit is to continue with the modernization and utilization of enabling technologies.

The role requires the incumbent to deliver high-quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

STANDARD MINIMUM QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Science, Business Administration, Engineering, or related area. Certification in ITIL, CompTIA Network+/A+ or equivalent are assets
• Working Experience: One to two years’ experience of providing progressively responsible support in IT-related projects and resolving complex technical issues in IT solutions. Proficiency in Office 365 tools, Data Analysis tools such as Power BI and Tableau 
• Language: Level C fluency in both oral and written English.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Experience in working on beneficiary services especially Handling Deduplication and adjudication using SCOPE biometric platform.

Contract Type: Fixed Term 

Contract Duration: 12 months