IT Support Specialist at Zipline

What You’ll Be Doing (Responsibilities)

• Providing technical support - helping other employees and troubleshooting problems with company Apple laptops and the tools we use such as Slack, Basecamp, Loom, 1Password, and Zoom
• Onboarding and offboarding employees - from purchasing laptops and creating accounts for new employees to suspending accounts and erasing laptops of departing Ziplinerspeople who leave
• Manage global machine procurement through our relationships with Apple representatives, and manage Apple e-commerce sites (US and Canada)
• Develop and maintain a proactive and reactive replacement cadence and policy for Employee hardware.
• Working with the security and compliance team to follow the correct IT procedures to meet the requirements of our compliance audits and certifications
• Google administration and management - Create and maintain google suite departments and groups, work to ensure user efficiency and effectiveness within our internal Google environment
• Work towards creating proactive enablement-focus IT services for all Zipliners through the creation of documentation and resources for self-help and troubleshooting for common issues
• Partner across the Operations and People and Culture Team on the integration of internal tooling to enable our scalable internal tech stack as the business grows

About You (Experience)

• Customer Service - You’re a friendly, empathetic and social person who enjoys helping others
• Troubleshooting - You have experience in technical problem solving, with proven ability to inspect and research problems, and move through diagnosis and solution effectively
• Curiosity and Autonomy - you like solving problems and take pride in your ability to figure things out by yourself with minimum frustration
• Empathy - You’re patient and understanding when working through tricky challenges with others
• Technical Skills - You have a good technical understanding and you’re enthusiastic about learning more