Medical Services Manager at Avenue Healthcare

Job Objective/Purpose

Provide overall leadership of care and clinical practice carried out at the facility.

Key Responsibilities

• The Medical Services Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.
• Efficient staffing - Liaise with the Hospital Manager/HR to ensure optimal staff levels as well as efficient use of locums.
• Identify training gaps for Clinical Staff (Doctors, Laboratory, Pharmacy and Radiology) and liaise with HR to facilitate training
• Ensure staff within the unit are highly motivated and minimize staff attrition rates by
• Regular staff engagement and monthly departmental meetings
• romptly addressing staff concerns
• Reward, Recognition and Discipline
• Ensure that deserving staff are recognized/rewarded
• Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Staff supervision: Responsible for supervising all doctors (resident and locum consultants, resident and locum doctors and radiology staff) including performance review and feedback
• Conduct clinical activities and share 50% of the on-call responsibilities as per service responsibilities to the Hospital. Private practice will not be permit.
• Clinical Care Audits of all services on quarterly basis with reports submitted to CMO
• Facilitate and implement Clinical Governance Committees, Incident Reporting, RCAs with the closure of all QIPs and Corrective Actions
• Documenting, Reporting and Escalating medical-legal issues to CMO
• Ensuring all clinical staff register is up to date with contact details all licenses and CPD points
• Facilitate Credentialing and privileging of doctors and other clinical staff though submitting documents and references for consideration
• Ensure that the unit functions effectively and efficiently.
• Ensure timely and appropriate investigations and treatment of the patient.
• Ensure smooth and timely admission process.
• Coordinate multidisciplinary care whenever a patient requires it.
• Ensure that the facility has the necessary equipment that are in good working condition and adequate supplies.
• Monitor Turn Around Time of service and intervene when necessary
• Perform duties as a member of the hospital crisis management committee as guided by the committees TOR.
• Ensure the facility is financially viable and demonstrate growth.
• Increase the services offered in the facility by recruiting more specialists and giving admission rights and consulting privileges
• Regularly meeting with admitting consultants and other stakeholders and address their concerns thus ensuring an enabling environment for them.
• Support Marketing activities to ensure growth in client numbers
• Refer clients who require home-based care to Avenue Homecare for home-based care and Avenue Rescue for their medical transport needs.
• Ensure financial objectives are met by;
• Managing costs within budget,
• Timely and accurate billing of drugs and services.
• Ensuring an invoice rejection rate of < 3% by enforcing exclusions, ensuring the necessary pre-authorizations and proper documentation and follow through with the credit control team.
• Ensure that avenue corporate governance policies are adhered to.
• Ensure Quality of Care and Quality of Service:
• Ensure that the resources needed to provide quality care are available in the hospital.
• Supervise the outsourced radiology unit to ensure SLAs are met, quality standards are adhered to, follow up on complaints and resolve/escalate any challenges.
• Ensure the implementation of Avenue quality policies
• Patient satisfaction;
• Maintain client/patient privacy and confidentiality at all times

Person Specification

• A Postgraduate or Masters in relevant medical fields
• A valid Kenya Medical Practitioners’ and Dentists Board Licence (KMPDB) will be required
• Updated BLS, ACLS/ATLS certificate
• 5 years’ work experience.