Merchant Support Executive at Equity Bank Kenya

Description

• Participate in Consumer education, Merchant Forums, PR events aimed at increasing merchant and customer education, conferences and Expos.
• On site visits to High Value Merchant for training support
• Co-ordinate Marketing activity including poster, dangler, sticker distribution to newly acquired merchant accounts and other above the line or below the line activity; and including working with  internal and external teams to execute marketing objectives.
• Support the Finserve Operations team on customer support issues like reversals and resending of transactions, managing downtimes and escalation to then Support function for customer issues beyond rights given.
• Activating Merchant Accounts through sale team and resolving enterprise customer issues with reference to this tool. Co-ordinate with compliance to ensure that applications have met minimum account set up requirements.
• Conduct training needs analysis based on merchant needs, changes in technology and market feedback.
• Preparation of Educational merchant & partners materials such as SMS broadcasts and bulletins
• Ensure weekly reports are submitted on time and work on any other reports as may be required as per the set timeline
• Ensure all training materials for products and services are delivered within the set deadline

Qualifications

• Bachelor’s degree
• 1 year of experience in administration
• 2 years of experience from financial and or telecommunications will be an advantage