Operations Assistant at NCBA Group

The role drives synergy with other business units for Bancassurance support and broader organizational strategic planning to ensure the competitive positioning of the bank in its target markets. In addition, the role requires enhanced relationship management with our underwriting partners.

Key Accountabilities (Duties and Responsibilities)

Financial 65%

• Review insurance applications for compliance and adherence
• Assess clients’ background information and financial status
• Liaise with specialists to gather information and opinions
• Weight loss exposures and determine underwriting alternatives
• Negotiate and define the specific terms of insurance policies with brokers or policyholders
• Keep detailed records of policies underwritten and decisions made
• Balance between mass and homogeneity of risks to achieve predictability of future results
• Develop and maintain a profitable book of business for the insurer
• Follow applicable insurance laws.

Internal Process 10% 

• Ensure adherence of the Insurance Agency in all operations as stipulated in the Insurance Act and CBK Incidental Business guidelines.
• Compliance with all audit requirements of the bank and insurance agency- Prudential Guidelines, RCSA, BCP and other reporting requirements.
• Evaluate current business processes and systems and develop those that support efficiency.
• Responsible for qualitative and quantitative reporting of business performance.
• Ensure overall delivery and quality of the products and
• services to customers.
• Maintain a record of all the businesses closed and shared with the underwriting partner.
• Reconcile on a periodic basis all the businesses closed against the data provided by the underwriter.
• Capture businesses closed by various Customer Product Advisors to facilitate efficient and effective payment of commissions and incentives.

Customer 10% 

• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the Retail Life team lives the bank’s values.
• Responsible for driving customer satisfaction, developing and growing relationships with existing and potential customers.
• Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
• Promote an excellent customer service culture to enable the business to retain existing customers, attract prospective customers and create a competitive edge.

Learning and growth 15% 

• Promote a culture of high performance and continuous improvement that values learning and commitment to service delivery
• Ensure that there is proper succession plans for key roles within BD and career development for direct reports.
• Ensure achievement of the required hours of learning /training for both self and direct report through E-learning, Internal & External training activities
• Ensure compliance with the leave policy on block leave and minimum carry over for both self and direct reports.

Ideal Job Specifications

• Academic: Bachelor's degree in a business related field; Insurance or Actuarial degree is an added advantage
• Professional: Certificate of Proficiency in Insurance or Diploma in Insurance(ACII)
• Desired work experience: 3 years in insurance sales and 5 years in Sales Management within Retail Life Assurance. 

Closing on: Apr 22, 2022