Jobs at NCBA Group

The role will support the coordination and implementation of the Group’s market, liquidity, and country risk management policies and processes through the assessment, identification, measurement, and reporting of financial risks in the bank’s trading and investment portfolio.

Key Accountabilities (Duties and Responsibilities)

Output Financial 15% 

• Actual Vs Budget- 10% cost saving

Internal business processes 60% 

• Interpret regulatory guidelines and internal policies/guidelines and develop periodic processes/procedures to facilitate financial risk analysis and reporting on daily and monthly basis.
• Independent Price Validation of all revaluation rates.
• Maintain a historical database on yields, volatilities etc. within the trading and investment books of the Bank.
• Conduct gap analysis and stress tests to ascertain liquidity position.
• Independent monitoring and oversight of the stop loss limits, VAR limits, counter party limits, country risk limits, rate tolerance limits and trader limits in the live environment.
• Support the mtm process by ensuring that the mtm sources are updated and reflective of market rates/prices.
• Ensure compliance of Treasury’s trading activities with internal policies, regulatory guidelines and market best practices and action exceptions related to trading losses, breaches of risk limits and other Bank policies and guidelines.
• Carry out market analysis and articulate the short-term view with regard to the Bank’s market risk profile.
• Assess the risk profile of new products within the trading and investment books.
• Develop, validate and back test robust financial risk measurement models.
• Generate and analyze daily risk exposure reports and validate weekly/monthly liquidity ratios.
• Validate weekly and monthly Group/Country ALCO reports.
• Generate weekly/Monthly MANCO reports
• Perform other duties as assigned by immediate supervisor

Ideal Job Specifications

Academic:

• At least an undergraduate degree or its equivalent in Mathematics, Finance, Banking, Economics, Business Administration (with a major in Finance) or similar quantitative disciplines.
• Post graduate qualifications such as FRM,CFA and MBA will be an added advantage.

Professional:

• CPA (K) /ACCA qualification a must.
• ACI Certification desirable.

Desired work experience:

• Exposure to Treasury Front Office/Back Office and General Ledger reporting systems.
• Preferably a minimum of 6 years of relevant professional experience in banking and/or finance, including at least 3 years in Financial Markets/Product Control related areas.
• Experience with MS office and Treasury trading systems.

Closing on: Apr 24, 2022

go to method of application »

The role drives synergy with other business units for Bancassurance support and broader organizational strategic planning to ensure the competitive positioning of the bank in its target markets. In addition, the role requires enhanced relationship management with our underwriting partners.

Key Accountabilities (Duties and Responsibilities)

Financial 65%

• Review insurance applications for compliance and adherence
• Assess clients’ background information and financial status
• Liaise with specialists to gather information and opinions
• Weight loss exposures and determine underwriting alternatives
• Negotiate and define the specific terms of insurance policies with brokers or policyholders
• Keep detailed records of policies underwritten and decisions made
• Balance between mass and homogeneity of risks to achieve predictability of future results
• Develop and maintain a profitable book of business for the insurer
• Follow applicable insurance laws.

Internal Process 10% 

• Ensure adherence of the Insurance Agency in all operations as stipulated in the Insurance Act and CBK Incidental Business guidelines.
• Compliance with all audit requirements of the bank and insurance agency- Prudential Guidelines, RCSA, BCP and other reporting requirements.
• Evaluate current business processes and systems and develop those that support efficiency.
• Responsible for qualitative and quantitative reporting of business performance.
• Ensure overall delivery and quality of the products and
• services to customers.
• Maintain a record of all the businesses closed and shared with the underwriting partner.
• Reconcile on a periodic basis all the businesses closed against the data provided by the underwriter.
• Capture businesses closed by various Customer Product Advisors to facilitate efficient and effective payment of commissions and incentives.

Customer 10% 

• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the Retail Life team lives the bank’s values.
• Responsible for driving customer satisfaction, developing and growing relationships with existing and potential customers.
• Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
• Promote an excellent customer service culture to enable the business to retain existing customers, attract prospective customers and create a competitive edge.

Learning and growth 15% 

• Promote a culture of high performance and continuous improvement that values learning and commitment to service delivery
• Ensure that there is proper succession plans for key roles within BD and career development for direct reports.
• Ensure achievement of the required hours of learning /training for both self and direct report through E-learning, Internal & External training activities
• Ensure compliance with the leave policy on block leave and minimum carry over for both self and direct reports.

Ideal Job Specifications

• Academic: Bachelor's degree in a business related field; Insurance or Actuarial degree is an added advantage
• Professional: Certificate of Proficiency in Insurance or Diploma in Insurance(ACII)
• Desired work experience: 3 years in insurance sales and 5 years in Sales Management within Retail Life Assurance. 

Closing on: Apr 22, 2022

go to method of application »

To deliver exceptional performance through; customer product onboarding and training, new and existing product support, as well as business development across the board through cross-selling and attrition, to include both internal and external customers.

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Increase channel uptake and utilization for customers through new to bank customer on boarding leading to increase in NFI.
• Increase channel uptake and utilization for customers through customer support, cross selling and attrition resulting to increase in NFI.
• Provide leads for cash management business growth from contacts obtained during customer service.
• Contribute to acquisition of new business through telephonic contact to bring in new transactions.
• Utilize the cash management and CRM data base information for cross selling opportunities by identifying customer’s needs

Internal business processes 10% 

• Participate in process improvement methods which are geared towards handling customer issues effectively and efficiently
• Self-familiarization and full compliance with the Bank’s operation policies, procedures and relevant Banking regulations & legislation in responding to and resolving any queries relating to the unit’s operations, whilst contributing to procedures development and improvement through continuous reviews.
• Ensure the safety of the Customer’s & Bank’s information and assets as well as advising the relationship managers and Branches on best practice through knowledge sharing regarding procedures and investigative experience hence preventing fraud.

Customer 60% 

• Create a channel experience for customers and stakeholders by prompt service and channel awareness.
• Ensure high level TAT on product implementation.
• Maintain high level customer contact through phone calls.
• Ensuring high level TAT on all customer issues raised by providing solution/ ensuring solutions are provided to all issues raised.
• Liaise with the various related departments to have issues that ought to be resolved by the said departments resolved within shortest time possible.
• Maintain smooth and regular operations between cash management and our customers.
• Make proper follow ups of the assigned tasks i.e. handholding customers to reduce errors.
• Maintain a high level of professionalism when dealing with both internal as well as external clients.

Learning and growth 10% 

• Effectively utilize the eLearning and development modules and attend to courses relevant to the job holder.
• Attend to all scheduled trainings.
• Take responsibility to identify and be available for training and coaching opportunities.
• Proactively manage own learning and development.

Job Specifications

• Academic: University Degree in a Business/IT Related Field - Minimum Upper 2nd Class Honours

Professional:

• ACIB/AKIB Banking qualifications will be an added advantage.
• A professional qualification in IT or project management field is an added advantage.

Desired work experience:

• 1 year customer service roles in the financial sector will be an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.
• Training other departments on channel procedures

NCBA Bank Core Value Behaviours (Performance Drivers)

DRIVEN:

Being bold when making decision that impact customers; these captures both the customer feedback and bank policies and procedure. It’s about working as a team and engaging the relationship team for output in decision making. It includes being passionate for one’s own growth by ensuring they take
eLearning courses and attending bank webinars.

OPEN:

Customer feedback should always be accurate and inclusive of both stakeholders’ thoughts. Being honest in our day to day interactions with customers whether through written or verbal communication. It entails being transparent when responding to customer queries and complaints.

RESPONSIVE:

Being responsive to our customers means responding quickly, efficiently and accurately. Responsiveness is not only about acting quickly, it’s about responding appropriately, showing concern for the outcome, following up and keeping customers informed. It’s about being proactive, using your initiative and always looking for ways to improve and innovate. It’s about adding value + speed.

TRUSTED:

Consistency and telling the truth when giving feedback to both internal and external customer. It includes ability to protect customer data hence upholding integrity. It’s about being accountable for our action, explaining our thought process and building trust from both internal and external
stakeholders.

Closing on: Apr 22, 2022

go to method of application »

Prospect, initiate and develop new asset finance relationships with the aim of achieving set Higher Purchase and IPF targets and ensuring the Asset Finance portfolio is within the bank’s PAR and NPL targets.

Key Accountabilities (Duties and Responsibilities)

Output Financial 60 

• Achieve individual Income generation target and a quality book
• Growth of income of portfolio.
• Growth of customer base.
• Balance Sheet Growth
• Cross selling
• Profitability: - PBT

Internal business processes 15% 

• Continually review the business processes and recommends measures that are likely to improve efficiency.
• 100% adherence to policies, procedures and statutory guidelines.
• Audit, Compliance and Risk Rating = Satisfactory.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings.
• Policy and procedure knowledge.

Customer 10%

• Deliver high level customer service and client satisfaction.
• Develop and grow relationships with existing customers.
• Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customisation and development of new products/solutions

Learning and growth 15% 

• Ensure that you achieve learning/training through Elearning, Internal & External training activities as per specified hours.
• Ensure compliance with the leave policy on block leave and minimum carry over for both self & direct report.
• Maintain own high performance.
• Own up-to-date and actioned competency assessments and development plans.

Ideal Job Specifications

• Academic: Bachelor’s degree in the Social Sciences, Economics or Business related field
• Professional: CPA or Advanced Marketing Certification

Desired work experience:

• 4 years’ proven working experience in a Sales & Marketing environment preferably within Asset Finance. 

Closing on: Apr 22, 2022