Operations Manager at Adept Systems

The Role:

• The Operations Manager will oversee and streamline organization’s operations and procedures. As a key member of the management team under the leadership of the Executive Director, they will play a crucial role in maintaining control over diverse business operations. The primary goal of this role is to ensure the functionality and efficiency of business operations, thereby driving extensive and sustainable growth for the organization. The Job holder must possess exceptional leadership qualities, strong business acumen, excellent interpersonal skills, and a commitment to exemplary work ethics.

Key Duties/ responsibilities:

In close collaboration with the Executive Director, to carry out the following tasks:

• Design and implement business strategies plans and procedures that align with the short- and long-term objectives developed in tandem with Executive Director.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Oversee operations, property and facilities management, human resource, and finance and partner with Executive Director in business development to achieve growth targets.
• Optimize resource utilization across departments to maximize productivity and efficiency by managing the allocation of budgets, materials, and Human resources effectively.
• Set comprehensive goals for the performance and growth of the company.
• Lead, mentor, and motivate a high-performing operational team by fostering a culture of collaboration, accountability, and continuous improvement across the organization.
• Establish policies that promote company culture and vision.
• Identify opportunities for process improvement and implement best practices for operational excellence.
• Monitor performance and take corrective measures when necessary and prepare detailed updates and forecasts.
• Prepare regular reports for senior management, highlighting key operational metrics, trends, and challenges and share with the Executive Director.
• Provide oversight and co-ordinate activities the operations department to deliver exceptional customer experience, providing leadership, guidance, and support, whilst promoting a customer-centric culture.
• Establish and maintain quality control standards to ensure services meet customer expectations.
• Identify and mitigate operational risks to minimize disruptions and maintain business continuity by developing contingency plans and procedures for emergencies or unexpected situations.

Key Outputs/ Deliverables

• Operational Efficiency: Achieve agreed quarterly and annual operational cost-to-revenue ratio.
• Employee Productivity: Quantify and measure employee performance to promote a high performance culture.
• Cost Management: Reduce unnecessary operational costs by at least 10% annually, based on the previous year's total operational expenditure.
• Quality of Service: Maintain a quarterly customer satisfaction score of 90% or higher based on feedback surveys and ratings.
• Project Delivery: Achieve a target of delivering 95% of projects on time and within budget each quarter.
• Revenue Growth: Achieve a 15% increase in revenue year-over-year for the next fiscal year or agreed rate.
• Client Retention Rate: Maintain a client retention rate of 85% or higher annually.
• Compliance Rate: Achieve 100% compliance with regulatory requirements related to licenses and permits to avoid any penalties for government agencies.
• Innovation: Successfully implement at least 3 or agreed new innovations or projects annually.
• Employee Turnover Rate: Maintain an employee turnover rate of 10% or lower annually.

Academic and Professional Qualifications

• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
• At least 8 years Proven experience as Operations Manager or relevant role in real Estate and property management.
• Understanding of business functions such as HR, Finance, marketing, etc.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving

Key Skills and Competencies

• Time management and priority setting
• Work planning and scheduling skills
• Good technical building construction knowledge if possible
• Analytical mindset & self-driven