QSSK-MJ-CSA-Customer Service Agent at Q-Sourcing Servtec Group

Job Purpose:

To Provide excellent support and assist in Selling, processing orders for our customers and generating additional Sales.

FUNCTIONS/KEY RESULTS EXPECTED:

• Coordinate information to customers browsing our websites during store discovery, order, and checkout Including after-sales support.
• Perform phone conversations with customers to answer their questions, provide information, and advise them.
• Handle special requests and complaints from customers
• Collect and store user data within our backend system
• Ensure follow-up through emails, phone, or any required means.

KEY CAPABILITIES AND EDUCATION:

• A basic degree/ diploma
• Excellent communication skills
• Excellent command of English and Luganda
• Good computer and typing skills

Previous Relevant Work Experience

• 2-3 years of experience working with customer care support