Sales & Customer Solutions Executive - KAHL at Kenya Airways

Brief Description        

• We are seeking a dynamic and results-driven Sales Executive to join our team at Kenya Airfreight Handling Limited (KAHL), a leading air cargo fresh produce ground handling agency. The Sales Executive will play a crucial role in driving business growth by identifying new sales opportunities, building and nurturing client relationships, and promoting our specialized services within the air cargo fresh produce sector. The ideal candidate should have a proven track record in sales, possess excellent communication skills, and demonstrate a deep understanding of the air cargo and fresh produce industries.

Detailed Description        
Principal Accountabilities (Responsibility)

 Business Development:

• Identify potential clients within the fresh produce industry and air cargo sector to expand our customer base. • Further Development and retention of existing customer base and major focus on new customer development.
• Ensure to adhere to all company code of conduct, legal, human resources, environmental, ISO, Security and health and safety procedures and standards
•  Conduct market research to understand customer needs, industry trends, and competitor activities.
• Develop and implement strategic sales plans to achieve business objectives and revenue targets.

Client Relationship Management:

• Establish and maintain strong relationships with existing clients, understanding their requirements and ensuring their satisfaction.
• Act as a point of contact for client inquiries, addressing concerns, and providing timely solutions.
• Collaborate with operations and logistics teams to ensure seamless service delivery to clients.
• Develop Business Development Strategies 

Sales and Negotiations:

• Present and promote our ground handling services to potential clients, showcasing the benefits and value propositions.
• Prepare and deliver compelling sales presentations, proposals, and quotations.
•  Negotiate terms and pricing agreements in line with company policies and customer expectations.

Market Expansion:

• Identify and evaluate new business opportunities, including potential partnerships, collaborations, and market segments.
• Attend industry events, trade shows, and conferences to network and stay updated on industry developments.

Sales Reporting and Analysis:

• Maintain accurate records of sales activities, client interactions, and prospects
•  Prepare regular sales reports, providing insights into sales performance, market trends, and potential growth areas.

Collaboration and Communication:

• Collaborate closely with cross-functional teams, including operations and customer support, to ensure a cohesive customer experience.
•  Communicate market feedback, customer insights, and competitor information to internal teams.

Job Requirements        

Qualification (Minimum)

• Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent work experience).

Additional Qualifications

•  Proven track record of success in sales, preferably within the air cargo or logistics industry.
•  In-depth knowledge of air cargo operations and fresh produce handling is a strong advantage.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent negotiation and persuasive selling abilities.
• Proficiency in using CRM software and MS Office Suite.
• Self-motivated, goal-oriented, and capable of working independently.
• Ability to adapt to a dynamic and fast-paced environment.
• Willingness to travel as required to meet clients and attend industry events.
• Join our team at KAHL and contribute to the growth of our specialized air cargo fresh produce ground handling services. This role offers the opportunity to make a significant impact on our business and develop your career in the air cargo industry.

Years of Experience (Minimum)

• 5 years work experience

Additional Details        
Other Skills

• Project management
• Negotiation skills
• Customer service

External End Date        01-Sep-2023