Service Delivery Lead, Freighter Operations at Swissport

Applications are invited from candidates to fill the above position of Service Delivery Lead, Freighter Operations based at Jomo Kenyatta International Airport. 

MAIN RESPONSIBILITIES

• Full responsibility for delivering effective cargo services solutions to our freighter customers according to the agreed contract and Service Level Agreements (SLA)
• Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
• Responsible for the disciplinary process of the cargo team
• Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
• Handle customer queries and maintain complaints log with corrective and preventative action and meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the freighter operations.
• Review operational requirements for new airline and vendor contracts as needed and recommend changes where applicable
• Build and maintain relationships with key stakeholders (internal & external)
• Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations

Who we are looking for: 

• A hugely assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of leading the freighter operations and business support.
• University degree, or higher.
• 3-5 years’ work experience in the aviation industry, preferably in a customer-exposed position and with people management and leadership responsibility.
• Customer focus and quality awareness
• Strategic Orientation
• Result orientation
• Business acumen
• Excellent Communication skills