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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Job Summary:
The Supervisor – ICT Service Support is responsible for guiding and ensuring that resolution of incidents by 2nd line Service Support team is done following the laid down procedure.
Key Responsibilities:
Academic and Professional Qualifications
Bachelor’s degree in Computer Science, IT or a related field
The following certifications will be an added advantage:
Relevant Work Experience Required
The job holder must have at least 3 years’ progressive work experience in user support in a busy IT environment.
The job holder must also:
Competencies
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