Supervisor (SUP) - Business Analyst (BA) at Kenya Revenue Authority (KRA)

Job Purpose

This role is responsible for analyzing business processes and activities using data analysis and business modelling/research to define business requirements for key organizational technology needs and solutions implementation to improve business efficiency and bridge the gap between the organization’s current position and its future target position.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• Responsible for developing and supporting the planning, design and execution of business analysis and requirements documentation for assigned projects
• Work closely with various departments to validate business analysis and requirements documentation based on quality requirements and recommend changes to predetermined quality guidelines
• Ensure that the end product meets the minimum quality standards, is fully functional and user friendly
• Be the key link between the business and IT teams to ensure smooth implementation of systems and processes
• Lead and guide assigned team reportees  on required Business Analysis deliverables
• Apply Business Analysis/ Process Engineering expertise on assigned initiatives
• Undertake research on best practice as part of benchmarking

Operational Responsibilities / Tasks

• Evaluate business processes to identify business needs and requirements and areas for improvement for assigned initiatives
• Produce required documents for implementation and rollout of identified business solution such Produce business and user cases
• Perform business solutions process and requirements analysis and mapping; document the business and system requirements and undertake business solutions roll-out and adoption activities
• Conduct meetings and presentations to effectively communicate process review outcomes; gaps analysis and improvement recommendations, insights and plans to cross-functional team members and management.
• Manage projects, developing project plans, and monitoring performance.
• Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Ensure solutions meet business needs and requirements.
• Perform user acceptance testing.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Be the key link between the business and IT teams to ensure smooth implementation of systems and processes
• Work with internal stakeholders to elicit and gather requirements
• Articulate information into user stories and process maps
• Document current state and future state process

Administrative; Stakeholder and Quality Management Responsibilities/Tasks

• Collaborate with business subject matter experts to understand and document solutions delivery test cases and test acceptance criteria
• Proactively engage with stakeholders to address needs and issues
• Ensure high level of customer service across all interactions and deliverables
• Manage stakeholder relationships and expectations
• Serve as team representative at designated meetings and respond to questions/tasks related to quality assurance/engineering management/
• Maintain quality standards in all assigned Initiatives
• Participate in post-implementation quality audits
• Participate in planning and scheduling of solutions implementation audits
• Participate in conducting of solutions implementation audits; follow-ups on corrective actions and preparation of solutions implementation audit report
• Collaborate with unit team members to deliver on Solutions delivery initiatives
• Complete all assigned  tasks to ensure timely delivery
• Comply with HR requirements on staff policy guidelines and requirements
• Mentoring, training and skills development of interns and attaches
• Any additional duties as assigned

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• A Bachelor’s Degree in Information Technology or related Technical Field from a recognized university
• Project; Quality Management or Business Analysis training or experience

Functional Skills, Behavioral Competencies/Attributes:

• People management skills
• Risk management and analysis
• Project Management skills
• Business Analysis skills
• Quality management skills
• Change management
• Results driven and analytical
• Strong decision-making skills
• Excellent communication skills
• Good interpersonal skills
• Technological ability
• Tax business understanding

Professional Qualifications / Membership to professional bodies

Membership to one or more of the below professional bodies will be an advantage:

• IT Infrastructure Library (ITIL)
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)
• Certified Ethical Hacker (CEH)
• Computer Hacking Forensic Investigator (CHFI)
• Certified Incident Handler (ECIH)
• Certified Information Security Professional (CISSP)
• ISO 27001
• ISO 9001:2015
• International Association for Six Sigma Certification (IASSC)
• International Institute of Business Analysis™ (IIBA)

Previous relevant work experience required.

• Minimum of 3 years work experience in similar role
• An understanding of Business improvement methodologies and techniques
• Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project)
• A good understanding of technology.