System Administrator - Oracle at Save the Children

ROLE PURPOSE: As a member of the global IT team and reporting into the Global HRIS Team Lead, the post-holder will be one of a team of System Administrators who will develop deep understanding of end-to-end system functionality of a new global Oracle Human Capital Management (HCM) Cloud solution, including Taleo. The post holder will work as part of a team providing level 3 support to end users and HR super users around Oracle HCM Cloud and Taleo. He/she will also configure and validate system localizations for Save the Children Association within the applications, by gathering localisations.

Owner of the problem management process, ensuring reduction in recurring issue goals are achieved, the role holder will be the first point of contact for all technical queries relating to the systems interfacing with Oracle: ProSave (Procurement System), Agresso (Financial Management System), Data Ware House, LMS, PRIME and will be responsible for the initial diagnostic and triage to the appropriate business teams.

KEY AREAS OF ACCOUNTABILITY : 

Engage with stakeholders and partner with HR staff globally to assist them to use Oracle HCM Cloud and Taleo. and to provide BAU support to users 
This is a global role working on delivering and supporting Oracle/Taleo business processes over 67 SCI countries and 8 members, potentially expanding in future to include other SCA members. 

Be part of a team that provides implementation and support for global users in SCA. 

As part of a support and development team, you will implement new system functionality as required, including business requirements, projects scope, functionality development and/or configuration, testing and implementation along with Business as usual support
Respond and resolve global employee queries relating to systems using JIRA within the appropriate SLA. 
Escalate and manage tickes with vendors or IT for queries, fixes or improvements
Asses upcoming systems relaeases for bug fixes or new functionality and discuss with global stakeholders
Articulate and develop requirements and design specifications for implementing new change requests
Take ownership of tickets and follow up the status of problems on behalf of the customer and communicate progress in a timely manner;

KEY AREAS OF ACCOUNTABILITY : 

• Engage with stakeholders and partner with HR staff globally to assist them to use Oracle HCM Cloud and Taleo. and to provide BAU support to users 
• This is a global role working on delivering and supporting Oracle/Taleo business processes over 67 SCI countries and 8 members, potentially expanding in future to include other SCA members. 
• Be part of a team that provides implementation and support for global users in SCA. 
• As part of a support and development team, you will implement new system functionality as required, including business requirements, projects scope, functionality development and/or configuration, testing and implementation along with Business as usual support
• Respond and resolve global employee queries relating to systems using JIRA within the appropriate SLA. 
• Escalate and manage tickes with vendors or IT for queries, fixes or improvements
• Asses upcoming systems relaeases for bug fixes or new functionality and discuss with global stakeholders
• Articulate and develop requirements and design specifications for implementing new change requests
• Take ownership of tickets and follow up the status of problems on behalf of the customer and communicate progress in a timely manner;
• Measured contribution towards the reduction of aged incidents and problems
• Maintain SOP, team documentation and knowledge base articles up to date.
• Demonstrate the process of continuous Service Improvements and contribute to it.
• Practice all information security requirements.
• Have a good understanding of Oracle and Taleo or Oracle Recruiting Cloud System Environment & Configuration management.

QUALIFICATIONS  

• Batchelor’s Degree in Computer Science (or equivalent by experience)

EXPERIENCE AND SKILLS

• Proficient in Oracle HCM Modules and concepts like Core HR, Absence Management, Oracle recruitment Cloud,Fast Formulas, HCM Extracts,HDL .
• Good Knowlededge of Oracle Taleo end to end Implementation and Integration between Taleo.
• Experience in  SOAP and REST web services calls to Fusion and Taleo
• Experience in building and maintaing integrations using Oracle Integration Cloud (ICS)
• Good knowledge of creating Fusion BI reports and OTBI Reports
• Experience in using secured views across all BI reports to extract data based on the logged in user roles.
• Excellent experience using Oracle on Demand development tools such as SQL ,Complex Analytical Query writing skills ,Packages, Procedures, Functions and triggers.)
• Flexible and versatile to adapt new modules.
• Ability to learn new technologies and can implement.
• Strong customer/client service skills and ability to communicate (written and verbal) with all levels of the organisation, both internal and external
• Anticipate problems (and escalates when appropriate), demonstrates strong prioritization and organisation skills, is analytical, detailed, and takes actions to complete tasks accurately on time.
• Ability to work independently without direct supervision
• Ability to work in a geoghraphically dispered team

Additional job responsibilities:

• Since the role involves support to end users across different time zones, it may be necessary from time to time to work outside normal office hours (this may be compensated by time off in lieu where appropriate.
• Depending on the location of these roles, there may be a need to travel occasionally outside the usual job location in order to provide additional support or coaching to HR end users.

BEHAVIOURS (Values in Practice)

Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity

DEADLINE 24th March 2022