System Analyst - Faulu MFB at Old Mutual Kenya

Job Description

The job will be responsible for the day to day running of Close of business (COB) process and Database Administration. System analyst will be accountable for executing all COB and backup processes.

In liaison with unit head, the system analyst will manage and participate in database / storage software patch applications.
The role will be accountable for all reports generated before, during and after Close of Business (COB) including data upload to Business Intelligence data warehouse for business reporting.

Working closely with supervisor to monitor, manage and ensure continuous improvement of the COB processes and advice on service quality, ensuring Close of business processes and backups are effectively and efficiently delivered within the stipulated SLA.

Perform necessary COB/storage issue escalation to Supervisor and liaise with Support partners for resolution.
Liaise with Service Delivery unit to ensure timely, concise and effective communication with the business for service outage or service interruption.

Responsibilities

Close of Business & Backup

• Execution of the Bank’s core banking systems COB processes as per SLA.
• Taking Data Backups in compliance to the established procedures.
• Administration and management of T24 Core Banking Application.
• Configuration, Administration & Troubleshooting of T24 Environment.
• T24 Core Banking system performance Tuning & Application Process Optimization
• T24 Administration of the database layer.
• COB (Close of Business issues) troubleshooting including Year End, Month End & Daily COB Support & COB Optimization.
• T24 External Database indexes Creation in liaison with Partners.
• T24 interface management, ATM integration with TCServer communicating via TCP / Socket Base / Jbase Agents.
• Manage and Monitoring of All the T24 Critical Services including TSM Services.
• Responsible for scheduled and Ad-hoc backups and keeping track of backups as per the retention policy
• T24 Test Environment and Q&A Creations and Support
• T24 Backup Management & Restoration
• Maintain Primary and Disaster Recovery sites, creation, implementation and supervision of DR Plan, DR test scripts and DR Data integrity.

Management Support.  

• Escalating COB related issues to management for immediate resolution.
• Administration of COB output reports and upload to BI system.
• Performs capacity planning required to create and maintain all databases.
• Control and manage access permission to database and UNIX environments.
• Ensuring that storage and archiving procedures are functioning correctly.
• Ensure Replication to DR site functionality is optimal during COB processing.
• Working closely with Business systems and infrastructure team in ensuring optimal service delivery.
• Participate in ICT Team assignments.
• Evaluate new technologies and software appropriate to Faulu Microfinance bank.
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
• Perform other duties as may be required from time to time.

Reporting & Analysis

• Ensure and provide a daily report of COB performance with key focus on jobs that may impact service uptime.  
• Liaise with Business Analyst for unit/departmental reporting

People Management – Build and Manage Team

• Interpersonal skills communication with peer and departments.
• Communicate clearly and concisely with team member in resolving issue.

Qualifications

• Degree in Information Technology or equivalent IT related training with at least 4 years’ working experience in a busy financial institution
• ITIL Service Delivery Certification.

Skills and Experience

• 2 years’ experience in T24 Close of Business process.
• Certification in Oracle, Mssql database and UNIX operating system is required.
• Knowledge of T24 and other leading Banking Software close of business processes.
• Proven knowledge and use of leading database systems e.g. Oracle, MySQL, MSSQL and jbase
• Proven knowledge and administration of windows and UNIX platforms
• Knowledge of other core banking software e.g. Finacle, BR.Net etc.

Personal Attributes

• Should be a good team player.
• The staff should be able to work long hours.
• Should possess good interpersonal skills.
• Ability to work long hours when required.
• Flexible in aligning to level strategies, demands, and timelines through sound analytical capabilities.
• Ability to take a creative approach to situations and problem solving.
• Ability to elicit cooperation from stakeholders.

Key Performance Drivers (and levels) required to be effective in role

• Execution of Close of business as per SLA.
• Achieve 100% COB completion rate of all Core Banking systems
• Developing strong relationships and teams: (KPI: Strong network in place & people development is evident)
• Timely and accurate daily Close business reports.
• Timely and accurate consolidated management reports on their areas of responsibility.
• Daily Close of business reports generated and shared with immediate supervisor.
• 100% capture and documentation of all issues raised during Close of Business.
• 100% execution of Backup processes

Skills

Banking Systems, Business, Business Intelligence (BI), Business Systems, Communication, Database Systems, Databasing, Information Technology (IT), Management Reporting, People Management, Problem Solving