Latest Recruitment at Old Mutual Kenya

Job Description

The role is responsible for the stability, security, and efficiency of our IT systems and services. This role involves leading a team of IT professionals, collaborating with other departments, and implementing best practices to optimize our technology infrastructure.

KEY PERFORMANCE INDICATORS (Please add)

System Uptime/Availability:

• The percentage of time that systems and services are operational. Higher uptime indicates better reliability and availability of infrastructure.

Incident Response Time:

• The average time it takes to respond to incidents. Faster response times demonstrate efficient incident management.

Mean Time to Repair (MTTR):

• The average time it takes to repair a system or service after a failure. Shorter MTTR indicates quicker recovery from issues.

Change Success Rate:

• The percentage of changes to the infrastructure that are implemented successfully without causing incidents. Higher success rates suggest effective change management processes.

Capacity Utilization:

• The extent to which the IT infrastructure resources (e.g., servers, storage, network) are utilized. Optimal utilization indicates efficient use of resources.

Cost Efficiency:

• Measures the cost-effectiveness of the IT operations, often expressed as cost per user, cost per application, or cost per transaction. Lower costs while maintaining quality indicate better efficiency.

Service Level Agreement (SLA) Compliance:

• The percentage of SLAs that are met. Higher compliance rates indicate better performance in meeting agreed service levels.

User Satisfaction:

• The satisfaction level of end-users with the IT services, often measured through surveys or Net Promoter Scores (NPS). Higher satisfaction indicates better service quality.

Number of Security Incidents:

• The number of security incidents detected and resolved. Fewer incidents indicate stronger security practices and infrastructure.

Backup and Recovery Success Rate:

• The percentage of successful backups and recoveries. Higher success rates indicate reliable data protection processes.

Patch Management Efficiency:

• The percentage of systems patched within a specified timeframe. Higher rates indicate effective patch management and reduced vulnerability exposure.

Network Performance:

• Metrics such as network latency, throughput, and packet loss. Better network performance indicates a more reliable and faster infrastructure.

Resource Provisioning Time:

• The time it takes to provision new infrastructure resources (e.g., servers, storage). Shorter times indicate more efficient provisioning processes.

Energy Consumption:

• Measures the energy usage of IT infrastructure. Lower energy consumption indicates more sustainable and cost-effective operations.

Employee Productivity:

• The productivity levels of the IT staff, often measured through the completion of projects or tasks. Higher productivity indicates efficient and effective team performance.

Automation Level:

• The extent to which operations are automated. Higher levels of automation indicate more advanced and efficient operational processes.

KEY RESPONSIBILITIES

Infrastructure Management:

• Oversee the design, implementation, and maintenance of the bank’s IT infrastructure, including servers, networks, storage, and cloud services.
• Ensure the infrastructure is scalable, secure, and highly available to meet the bank’s needs.
• Implement and manage disaster recovery and business continuity plans.

Operations Management:

• Manage day-to-day IT operations to ensure the efficient and reliable delivery of IT services.
• Monitor system performance, identify issues, and implement solutions to minimize downtime and disruptions.
• Develop and enforce IT policies, procedures, and standards.

Service Desk Management:

• Oversee the operation of the IT service desk, ensuring timely and effective support for all users.
• Develop and implement service desk policies and procedures to improve efficiency and customer satisfaction.
• Monitor service desk performance metrics and implement improvements as necessary.
• Provide training and support to service desk staff to ensure high-quality service delivery.

Team Leadership:

• Lead, mentor, and manage a team of IT professionals, providing guidance and support for their development.
• Foster a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.

Project Management:

• Plan and execute IT projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with other departments to align IT initiatives with business goals.
• Evaluate and recommend new technologies and solutions to improve the bank’s IT capabilities.

Security and Compliance:

• Implement and maintain robust security measures to protect the bank’s data and systems.
• Ensure compliance with industry standards, regulatory requirements, and internal policies.
• Conduct regular security audits and risk assessments.

Vendor Management:

• Manage relationships with external vendors and service providers.
• Negotiate contracts and service level agreements (SLAs) to ensure quality and cost-effectiveness.
• Monitor vendor performance and address any issues that arise.

Budget Management:

• Develop and manage the IT budget, ensuring cost-effective use of resources.
• Monitor and control expenditures to stay within budget.
• Provide regular financial reports and forecasts.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5-7 years of experience in IT infrastructure and operations management.
• Proven experience in managing IT teams and projects.
• Strong knowledge of network architecture, server management, and cloud services.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Proficiency in IT infrastructure technologies (e.g., Windows/Linux servers, networking, virtualization).

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Relevant certifications (e.g., ITIL, PMP, CISSP, AWS/Azure certifications) are highly desirable

COMPETENCIES REQUIRED

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously

Skills

Cost Effectiveness Analysis, General Management, Information Technology (IT) Infrastructure, Information Technology Operations, People Management, Performance Metrics, Service Level Agreement (SLA), Team Management

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Job Description

The Network Administrator is responsible for managing and maintaining the bank's network infrastructure, ensuring optimal performance, security, and availability. This role involves configuring, monitoring, and troubleshooting network devices and services, and collaborating with other IT professionals to support the bank’s operations.

KEY PERFORMANCE INDICATORS

Network Traffic Analysis:

• Monitoring and analysis of network traffic patterns to identify potential issues or inefficiencies. Effective analysis can lead to better network optimization.

User Satisfaction:

• The satisfaction level of users with the network performance and reliability, often measured through surveys. Higher satisfaction indicates better network service quality.

Network Device Health:

• The operational status and performance of network devices (e.g., routers, switches). Higher health scores indicate well-maintained devices.

Service Level Agreement (SLA) Compliance:

• The percentage of network-related SLAs that are met. Higher compliance rates indicate better performance in meeting service commitments.

Configuration Management:

• The effectiveness of managing network configurations, including tracking changes and maintaining up-to-date documentation. Better management indicates more organized and controlled network operations.

Energy Consumption of Network Devices:

• Measures the energy usage of network equipment. Lower energy consumption indicates more sustainable and cost-effective network operations.

Network Audit and Compliance:

• The frequency and results of network audits to ensure compliance with policies and regulations. Better compliance indicates stronger governance and control.

Network Uptime/Availability:

• The percentage of time the network is operational. Higher uptime indicates better network reliability.

Network Latency:

• The average time it takes for data to travel from one point to another on the network. Lower latency indicates a faster and more responsive network.

Packet Loss Rate:

• The percentage of data packets that are lost during transmission. Lower packet loss rates indicate a more reliable network.

Bandwidth Utilization:

• The percentage of available bandwidth being used. Optimal utilization indicates efficient use of network resources.

Key Responsibilities:

Network Management:

• Design, implement, and manage the bank’s network infrastructure, including routers, switches, firewalls, VPNs, and wireless networks.
• Monitor network performance, availability, and security, ensuring high levels of data quality and confidentiality.
• Perform regular network maintenance and upgrades, including firmware updates and patches.

Security and Compliance:

• Implement and maintain network security measures to protect against unauthorized access, malware, and other threats.
• Conduct regular security audits and vulnerability assessments, and take corrective actions as needed.
• Ensure compliance with industry standards, regulatory requirements, and internal policies.

Troubleshooting and Support:

• Diagnose and resolve network issues in a timely manner, minimizing downtime and impact on operations.
• Provide technical support and assistance to staff, resolving network-related problems and providing training as necessary.
• Collaborate with vendors and service providers to ensure reliable network services.

Documentation and Reporting:

• Maintain detailed documentation of network configurations, procedures, and changes.
• Generate regular reports on network performance, security incidents, and other relevant metrics.
• Develop and update network policies, procedures, and guidelines.

Project Management:

• Plan and execute network-related projects, including new implementations, upgrades, and expansions.
• Coordinate with other IT team members and departments to ensure successful project delivery.
• Evaluate and recommend new network technologies and solutions to enhance the bank’s infrastructure.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in network administration or a similar role.
• Proven experience with network hardware (routers, switches, firewalls) and protocols (TCP/IP, DNS, DHCP).
• Experience with network security practices and tools (firewalls, IDS/IPS, VPNs).
• Strong understanding of network architecture and design principles.
• Proficiency in network monitoring and management tools (e.g., Nagios, SolarWinds).

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+, etc.) are highly desirable.

COMPETENCIES REQUIRED

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Skills

Network Architecture, Network Configurations, Network Infrastructures, Networking Hardware, Network Management, Network Operations, Network Performance, Network Reliability, Network Security, Network Services, Network Traffic, Troubleshooting

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Job Description

The job will be responsible for the day to day running of Close of business (COB) process and Database Administration. System analyst will be accountable for executing all COB and backup processes.

In liaison with unit head, the system analyst will manage and participate in database / storage software patch applications.
The role will be accountable for all reports generated before, during and after Close of Business (COB) including data upload to Business Intelligence data warehouse for business reporting.

Working closely with supervisor to monitor, manage and ensure continuous improvement of the COB processes and advice on service quality, ensuring Close of business processes and backups are effectively and efficiently delivered within the stipulated SLA.

Perform necessary COB/storage issue escalation to Supervisor and liaise with Support partners for resolution.
Liaise with Service Delivery unit to ensure timely, concise and effective communication with the business for service outage or service interruption.

Responsibilities

Close of Business & Backup

• Execution of the Bank’s core banking systems COB processes as per SLA.
• Taking Data Backups in compliance to the established procedures.
• Administration and management of T24 Core Banking Application.
• Configuration, Administration & Troubleshooting of T24 Environment.
• T24 Core Banking system performance Tuning & Application Process Optimization
• T24 Administration of the database layer.
• COB (Close of Business issues) troubleshooting including Year End, Month End & Daily COB Support & COB Optimization.
• T24 External Database indexes Creation in liaison with Partners.
• T24 interface management, ATM integration with TCServer communicating via TCP / Socket Base / Jbase Agents.
• Manage and Monitoring of All the T24 Critical Services including TSM Services.
• Responsible for scheduled and Ad-hoc backups and keeping track of backups as per the retention policy
• T24 Test Environment and Q&A Creations and Support
• T24 Backup Management & Restoration
• Maintain Primary and Disaster Recovery sites, creation, implementation and supervision of DR Plan, DR test scripts and DR Data integrity.

Management Support.  

• Escalating COB related issues to management for immediate resolution.
• Administration of COB output reports and upload to BI system.
• Performs capacity planning required to create and maintain all databases.
• Control and manage access permission to database and UNIX environments.
• Ensuring that storage and archiving procedures are functioning correctly.
• Ensure Replication to DR site functionality is optimal during COB processing.
• Working closely with Business systems and infrastructure team in ensuring optimal service delivery.
• Participate in ICT Team assignments.
• Evaluate new technologies and software appropriate to Faulu Microfinance bank.
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
• Perform other duties as may be required from time to time.

Reporting & Analysis

• Ensure and provide a daily report of COB performance with key focus on jobs that may impact service uptime.  
• Liaise with Business Analyst for unit/departmental reporting

People Management – Build and Manage Team

• Interpersonal skills communication with peer and departments.
• Communicate clearly and concisely with team member in resolving issue.

Qualifications

• Degree in Information Technology or equivalent IT related training with at least 4 years’ working experience in a busy financial institution
• ITIL Service Delivery Certification.

Skills and Experience

• 2 years’ experience in T24 Close of Business process.
• Certification in Oracle, Mssql database and UNIX operating system is required.
• Knowledge of T24 and other leading Banking Software close of business processes.
• Proven knowledge and use of leading database systems e.g. Oracle, MySQL, MSSQL and jbase
• Proven knowledge and administration of windows and UNIX platforms
• Knowledge of other core banking software e.g. Finacle, BR.Net etc.

Personal Attributes

• Should be a good team player.
• The staff should be able to work long hours.
• Should possess good interpersonal skills.
• Ability to work long hours when required.
• Flexible in aligning to level strategies, demands, and timelines through sound analytical capabilities.
• Ability to take a creative approach to situations and problem solving.
• Ability to elicit cooperation from stakeholders.

Key Performance Drivers (and levels) required to be effective in role

• Execution of Close of business as per SLA.
• Achieve 100% COB completion rate of all Core Banking systems
• Developing strong relationships and teams: (KPI: Strong network in place & people development is evident)
• Timely and accurate daily Close business reports.
• Timely and accurate consolidated management reports on their areas of responsibility.
• Daily Close of business reports generated and shared with immediate supervisor.
• 100% capture and documentation of all issues raised during Close of Business.
• 100% execution of Backup processes

Skills

Banking Systems, Business, Business Intelligence (BI), Business Systems, Communication, Database Systems, Databasing, Information Technology (IT), Management Reporting, People Management, Problem Solving

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Job Description

The DevOps Engineer is responsible for the development, implementation, and maintenance of our continuous integration and continuous deployment (CI/CD) pipelines, ensuring the reliability, scalability, and security of our infrastructure. This role involves close collaboration with software developers, system administrators, and other stakeholders to optimize our deployment processes and enhance our operational efficienc

KEY PERFORMANCE INDICATORS

Deployment Frequency:

• How often code is deployed to production. Higher frequency indicates a more agile and responsive development process.

Lead Time for Changes:

• The time it takes from code being committed to being deployed to production. Shorter lead times suggest more efficient processes.

Change Failure Rate:

• The percentage of deployments causing a failure in production. Lower rates indicate higher quality changes and better testing processes.

Mean Time to Recovery (MTTR):

• The average time it takes to recover from a production failure. Shorter MTTR shows effective incident management and recovery processes.

Automated Test Pass Rate:

• The percentage of automated tests that pass in the CI/CD pipeline. Higher pass rates indicate better code quality and reliability.

Availability/Uptime:

• The percentage of time the system is operational and available. Higher availability is crucial for customer satisfaction and trust.

Incident Volume and Severity:

• The number and severity of incidents occurring in production. Fewer and less severe incidents indicate more stable operations.

Employee Satisfaction and Retention:

• Measures the satisfaction and retention rates of team members. Higher rates suggest a healthier and more productive work environment.

Security Metrics (e.g., number of vulnerabilities):

• The number of security vulnerabilities detected and resolved. Fewer vulnerabilities indicate stronger security practices.

KEY RESPONSIBILITIES

Infrastructure Management:

• Design, implement, and manage scalable, reliable, and secure infrastructure using cloud platforms (e.g., AWS, Azure, Google Cloud).
• Monitor and maintain system performance, availability, and security.
• Automate infrastructure provisioning and configuration management using tools such as Terraform, Ansible, or Chef.

CI/CD Pipeline Development:

• Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.
• Integrate automated testing, code quality checks, and security scans into the CI/CD pipelines.
• Troubleshoot and resolve issues related to the CI/CD process.

Collaboration and Support:

• Work closely with development teams to ensure smooth and efficient software releases.
• Provide support for development, testing, and production environments.
• Collaborate with cross-functional teams to identify and implement process improvements.

Security and Compliance:

• Implement and maintain security best practices in the infrastructure and deployment processes.
• Ensure compliance with industry standards and regulatory requirements.
• Conduct regular security audits and vulnerability assessments.

Monitoring and Logging:

• Implement and manage monitoring, logging, and alerting systems to ensure proactive issue detection and resolution.
• Analyse system performance metrics and optimize as necessary.
• Provide incident response and root cause analysis for production issues.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a DevOps or similar role.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Proficiency with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).
• Strong knowledge of containerization and orchestration (Docker, Kubernetes).
• Experience with infrastructure-as-code tools (Terraform, Ansible, Chef).
• Strong understanding of software development and deployment processes.
• Proficiency in scripting languages (Python, Bash, etc.).
• Knowledge of networking, security, and system administration.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED)

• Certifications:
• Relevant certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer, etc.) are a plus.

COMPETENCIES REQUIRED

• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.