Telephony Support Executive at Equity Bank Kenya

Description

• Technical support for SIMcard manufacturing vendors.
  • Conduct sanity tests for new modules
  • Manage SIMcard input data and output data
  • Follow up technical issues raised by business
• Test SIMcard management
  • Provision and activate Test cards
  • Keep track and manage usage and misuse of test SIMcards
  • Custodian of the physical Test SIMcards
• Technical support for BSS system.
  • Technical support for BSS system changes
  • Manage BSS UAT
• Technical support and contact person for Equitel partners
  • Airtel –Equitel Network support
  • Effortel – BSS support
• Technical/UAT support for SMS tools i.e.
  • Bulk SMS tools
• Technical support for Equitel shortcodes.
  • *100#
  • *544#
  • *740#
• The resource can also act as the 1st Technical touchpoint in PRSP (SMS and USSD shortcodes) configuration in UAT to improve efficiency. 
  • Guide PRSPs on how to integrate to Equitel USSD/SMS gateways
  • Configure/Create them on USSD/SMS user interface

 
Qualifications

• Understands Equitel SIMcard features well
• Understands Equitel partners
• Has Technical background or interested in learning simple technical roles
• Can follow up issues to closure
• Flexible
• Good interpersonal skills
• Bachelors Degree