Jobs at Safaricom Kenya

Detailed Description

Reporting to the Manager – Financial Solutions Planning, the role holder responsibilities will include financial services system management, capacity planning and technology evolution to attain a service availability of 99.999%.

Key Responsibilities

• Evaluation of new and existing financial systems infrastructure.
• Planning & design for new Financial solutions.
• Platform capacity planning
• Financial solutions technology evolution to attain 99.999% service availability
• Implementation and integration of new hardware/software.
• Optimization of existing systems.
• Internal Process Improvement in accordance with ITIL and Agile standards.
• Change management

Qualifications

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 2 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
• Software development skills in Java, python.
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in Dev Ops
• Experience in mobile money systems.
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
• Knowledge in container orchestration technologies (Kubernetes etc.)
• Proven Analytical & problem-solving skills.
• Must be able to work without supervision & meet tight deadlines/schedules.
• Good presentation skills required.
• Proactive & self-motivated.
• Good public relations, communication & interpersonal.

go to method of application »

Detailed Description

The position holder will be involved in the optimization of all 2G/3G/4G/5G mobile services towards delivery of excellent network service experience for our customers.  The role is goal-oriented with the main effort being delivery of our customer promise while working on network KPIs; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigative KPI & DT analysis.

Key Responsibilities

• Share commercial & technical insights at cluster level.
• Deliver cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Manage and coordinate physical optimization of 2G/3G/4g/5G infrastructure. 
• Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
• Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
• Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
• Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
• Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
• Manage Network NPS within cluster by customer complaints prioritization solution provision.
• Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
• Generate potential site nominals within cluster in collaboration with commercial teams.
• Automate routine tasks.

QUALIFICATIONS

Professional Qualifications

• Bachelor’s Degree in Electrical or Telecommunication Engineering or related degrees.
• A team player with excellent problem-solving skills, right attitude & good work ethics.
• Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage;
• Practical knowledge on use of any radio planning tool and nominal site planning;
• Candidates with experience on Nokia and/or Huawei equipment will have an added advantage;
• Candidate must be willing to work in any part of the country
• Data science and coding experience will be an added advantage