Latest Jobs at NCBA Group

Job Purpose Statement

The Regional Customer Service Manager will support the business to achieve its customer service goals and objectives by working closely with branches assigned to him/her. The Manager will also monitor and evaluate service and is responsible for ensuring that regular soft skills trainings, coaching, mentoring are carried out across the branch network. Works closely with the branch leadership to identify gaps in service standards and have the gaps closed. Work together with the branch leadership, support in areas of service such as Customer Satisfaction ratings, complaint resolution, compliance, implementing Group and Retail customer experience agenda in the branch network and brand image. Overall management of customer service in the respective region to drive Net Promoter Score to world class standards in making retail business distinguished for exceptional customer experience

Ideal Job Specifications

Academic Qualifications: 

• Bachelor's Degree in social sciences or a business related field
• Professional Qualifications: AKIB training , will be an added advantage
• Cashiering and Vault management training
• Customer Experience training

Work Experience:

• Minimum of 5-8years working experience in branch service, operations or Relationship Management

Closing on: Apr 23, 2023

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Job Purpose

Statement Ensure focused attention on and closely monitor the performance of an assigned portfolio of all non-performing loans within the retail sector of the Bank. A clearly defined strategy for returning the accounts to performing status or exit must be documented and approved in each case

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Relevant professional qualification in Banking, Risk Management and Law an added advantage

Desired work experience:

• At least 1 years work experience in a bank or financial services institution of which one year
• should have been in Remedial Management (Debt Collections and/or Recoveries

Closing on: Apr 24, 2023

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Job Purpose Statement

This is a technical role that is responsible for the analysis, design, development and management (technical support) of the bank’s ESB platforms with all its integration points to the Core Banking System, Bank Channels, Partners and other Third-Party systems. The role delivers business strategy by making information flow through various Bank Systems. The role requires prototyping skills, excellent interpersonal skills, the ability to work as part of an agile team, to manage competing priorities, design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies as well as new technologies

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage
• Minimum 4 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within systems integration
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2
• Hands on experience in software development with major languages Java, .NET, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
• Strong hands on experience in any middleware development suite including BPEL, Human Workflow, Business rules, OSB, JDeveloper, WebLogic Application server, Oracle and Microsoft SQLDatabase scripting.
• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies.
• Experience in creating technical designs, deployment related artifacts.
• Ability to Develop, Unit test and fix defects raised during testing phases.
• Deep understanding of industry standard formats and protocsols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g. JIRA
• Use of continuous integration tools e.g. Gitlab CI/Jenkins
• Testing Automation

Closing on: Apr 23, 2023

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Job Purpose Statement

Responsible for acting as a liaison between customers and NCBA Bank to resolve customer complaints primary via media channels such as:

• Social Media: Facebook, Twitter, LinkedIn, Instagram
• Digital Assets: Intranet and Website
• Other Channels: WhatsApp Groups, Skype, Hangouts
• As well as handling intelligence teller machine
• Live chat
• Back up for inbound team 

Ideal Job Specifications

Academic:

• Graduate Level

Desired work experience:

• 2 years Banking experience or equivalent
• Bank teller experience 

Closing on: Apr 23, 2023

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Job Purpose Statement

Driving of Customer Experience engagements aimed at engraining the service culture across the organization through trainings and implementation of feedback received across the bank. To focus on the people side of service, including cascade of the Customer Experience Essence, Service Standards and igniter led engagements. Entrench customer centricity in product and service delivery across all customer touch points

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage
• Quality Assurance experience an added advantage
• Project management

Desired work experience:

• At least 5 years working experience in a customer service environment