Latest Recruitment at KCB Bank Kenya

JOB DESCRIPTION

• Provide technical support for existing Agency, Mobiloan, Internet Banking, Lending platform, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies
• Continuously analyze user requirements to develop and provide solutions
• Enhance and develop new channels for delivering services to customers
• Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions
• Ensure compliance of SLAs with system vendors

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KEY RESPONSIBILITIES:

• Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
• Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
• Develop, document, and maintain manual and automated functional testcases, non-functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
• In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
• Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
• Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing.
• Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes. 
• Works with business units to perform post deployment sanity and regression tests and post-implementation reviews within defined period to confirm that the deployed solution works as per the business requirements. 
• Participates in formulation and Implementation of Software process improvement policies and strategies for IT division. 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Detail    Specific Field or Qualification    Need Type[4]

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ

Professional Qualifications

•  ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality)    OP     
• Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
• Master’s Degree    Business Administration or Project Management     AA     

Experience

Total Minimum No of Years Experience Required  

•  3 years 

Detail    Minimum No of Years    Need Type[5]

• Software Quality Assurance    3    RQ
• IT Projects     3     ES 
• Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc)     1    DE 
• Software Applications & Support     1    DE 
• Software Development    1    DE