Vacancies at Kenya Airways

Brief Description        

• The candidate will support the Head of Risks & Controls in execution of their mandate by driving the technical accounting compliance, financial and operational internal controls, process simplification, operational excellence and closure of audit finding with the aim of driving a world class control environment.
• In addition, role holder with drive and support oversight, establish, and maintain a robust and effective enterprise-wide risk management and compliance framework that will provide assurance to the company through the Audit & Risk Board Committee around enterprise risk management.

Detailed Description        

Principal Accountabilities (Responsibilities)

• Drive the testing of controls particularly through review of existing policies and procedures to improve financial controls and efficiency and development of control improvement action plans.
• Own the design, implementation, documentation, assessment, and monitoring of the Group’s internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations.
• Undertake the Financial Controls Checklist process, including ensuring action plans are in place to improve any low scoring areas (especially for the defined critical controls).
• Act as the Security Champion (primary or backup), ensuring appropriate segregation of Ownership of the DOA (Delegation of Authority) and/ or maker checker – including assuring adherence to it.
• Own process improvement projects for Finance such as system enhancement, deployment of new software and tools, process optimization, etc.
• Review processes between teams and external providers for cost and time effective exchanges of information and receipt of deliverables.
• Actively engage with internal and external auditors to ensure consideration and resolution of all relevant risks and audit findings.
• Develop and conduct adequate training and prepare related information material on the internal control objectives, approach, and methodology to business partners on a regular basis to build knowledge and understanding of risks and control.
• Drive the internal controls benchmark to develop and implement a road map to get to best in class.
• Drive ownership of all including key controllership metrics (account reconciliations, audit script closures, statutory financial statement filings and audit open items, etc.)
• Ensure the quality of account reconciliations and Balance Sheet analysis to maintain the integrity of the accounts.
• Drive overall ownership and accountability of Controllership initiatives across the company.
• Provide leadership on the risk assessment processes in coordination with respective SBUs and ensuring that the compliance risks are appropriately identified and assessed.
• Support in the implementation of the Company’s Enterprise Risk Management Framework
• Prioritize plans and interventions to identify, manage, eliminate, or mitigate risks.
• Proactively identify and profile all Business risk exposures from emerging changes in business operations and trends (including competitors’ activities and economic and political change) and support stakeholders in actions towards mitigating the risks
• Coordinate risk management structures to enable Management develop specific measures in line with the Company’s risk appetite
• Review and recommend actions towards compliance with audit and regulatory inspection findings on risk exposures while monitoring / tracking and coordinating adherence to corrective action plans agreed to by Management.
• Provide Risk reports on completion of reviews to the relevant functional Heads and Management for remedial action. Collaborate with Internal Audit to fill all disclosed gaps.
• Challenging the Company management and recommend amendments to the internal policies, procedures, and processes, where applicable, based on the identified and assessed gaps associated with the Company’s business activities.
• Support in the liaison with regulators on best practice and innovations in Risk Management and ensuring these are embedded within the Company.
• Work with internal audit to drive alignment between the ERM process and internal audit.
• Coordinate and maintain relationships with various internal and external stakeholders, including regulators, to ensure ease of communication, information sourcing, and achievement of timely responses to queries and ensuring that the Company’s views are appropriately represented.
• Develop and maintain a Risk management staff training program, to ensure knowledge gaps are eliminated and critical knowledge requirements are disseminated to staff on an ongoing basis.

Job Requirements        

Qualification (Minimum)  

• Relevant University Degree from a reputable Institution.
• Professional Qualification e.g. CPA/ACCA/CIMA/ACA.
• Sound systems knowledge and experience working with ERP.
• Process improvement and systems innovation experience.
• Advanced Excel and Power point skills.
• Accounting or Project management background.
• Understanding of International Financial Reporting Standards.
• Over 10 years of work experience preferably covering audit (internal/external), operations and project management.

Additional Details        

Other Skills

• Ability to work in a matrix organization structure.
• Team leadership and influencing skills.
• Ability to remain calm and prioritize under pressure.
• Highly analytical, demonstrating a methodical and structured approach with high attention to detail.
• Good communicator, taking complex technical issues and making them approachable to all stakeholders.
• Ability to produce, track, manage and organize a high quality of documentation.
• Strong relationship building skills.
• Highly organized and able to effectively prioritize own workload.
• Excellent problem-solving abilities.
• Demonstrated computer skills with a good knowledge of spreadsheets, modelling, working with large data sets and data visualization.
• Knowledge of GRC principles/framework preferred.

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Brief Description        

Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

Detailed Description        
Ticketing

• Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
• Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
• Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
• Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
• Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
• Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
• Actinopods, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
• Corrector's usage and queue management to reduce cost and increase revenue generation.

 CustomerService

• Activelybuild relationships with clients by offering good customer service to retainand recruit new customers.
• Supporttravel agents by efficiently assisting them with their general enquiries toimprove relationship with the travel market and increase agent’s loyalty.
• Providingonline assistance for reservation, check in, payment to maximize sales andensure customer satisfaction.
• Activelyinvolved in suggesting new ideas and providing recommendations on theimprovement of services provided, this increases revenue and ensures KQ successas market leading airline.
• Handlecustomers complaints (denied boarding, baggage etc to ensure customersatisfaction and retention
• Facilitateand coordinate tracing of lost, delayed, or misdirected baggage for customersand ensure safe delivery of the said baggage to win passengers confidence.
• HandlingGSA services –Ticket issue to increasing KQ network through joint ventures.
• Handleflight schedule disruptions to ensure passengers have a seamless servicethroughout their journey and Carry out service recovery.
• Handlegeneral inquiries for both internal and external customers and develop andmaintain customer database to enhance customer loyalty and market intelligence.

Documentation

• Reconcilingof sales returns to account for personal daily sales.
• Processingrefund and ensuring passengers are advised accordingly on the amount refundablefor reimbursement on unutilized tickets.
• Writingof miscellaneous charge orders (MCO) and invoicing to ensure timely andaccurate payment of issued ticket to both direct and indirect corporate.

 Sales

• Generateauxiliary revenue through sale of Travel insurance, KQ holiday packages and anyother ancillary products that are available.
• SellKQ products through telephone, e-mails to maximize on sales and enhanceaccessibility.

Job Requirements        

• Must have Basic Airline fare and ticketing training.
• 1-2 years’ experience in a sales role will be an added advantage.
• Sound knowledge of domestic & international travel requirements/trend/availability.
• Exemplary sales skill and customer-oriented approach.
• Good knowledge of computer reservation systems (CRS).
• Ability to interact, communicate & negotiate effectively.
• Fluency in English/multi-lingual.
• Initiative and pro activeness.
• Solution oriented.
• Passion about travel and tourism.

Additional Details        

• Exemplary sales skill and customer-oriented approach.
• Good knowledge of computer reservation systems (CRS).
• Ability to interact, communicate & negotiate effectively.
• Fluency in English/multi-lingual.
• Initiative and pro activeness.
• Solution oriented.
• Passion about travel and tourism.

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Brief Description        

To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines.

Detailed Description        

• Maintain awareness and brief all staff with regards to occupational/operational safety and adhere to standard procedures. This should include third party contractor’s staff.
• Pre-plan for adequate manpower and equipment as per workload and their effective deployment.
• Ensure bags are sorted and handled according to the airline Service Level Agreement.
• Ensure the serviceability of all equipment at the sorting area, prompt reporting/recording of faults and follow up to ensure continuous operations.
• Ensure accounting and reconciliation of all bags at the sorting area.
• Constantly monitor staff to prevent baggage theft or pilferage and report any deficiency.
• Trouble-shoots and liaises with BRS staff in case of problems with scanners or bags.
• Ensure that interline transfer bags are accounted for and transferred timely to ensure On Time Performance.
• Adhere to KQ WAY principals and best practices.
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and Customer Airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Identify and report hazards, near misses, incidents and accidents.
• Ensure compliance with all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.

Job Requirements        

Minimum O'level

• Diploma in hospitality/service discipline
• 3 years’ experience in Ramp Services
• Knowledge of IATA baggage related resolutions/recommendations
• Knowledge in Baggage tracing systems, BRS and the Departure Control System 
• Safety Management Systems Training (SMS) · Airside Safety Training
• Baggage Handling
• Dangerous Goods Category 8 (CAT 8)
• Aviation Security Awareness
• Load Control Awareness
• Airside Driving Permit (ADP)

Additional Details        

• Supervisory skills.
• Process awareness.
• Analytical.
• Computer literate.
• High level of integrity.
• Committed to achieving and maintaining high quality standards.
• Passionate about offering quality service.
• Self-driven.
• Ability to work under pressure.