Openings at Church World Service

Primary Purpose

This position is primarily responsible for providing logistical support and driving for CWS field staff and visitors when necessary

Key Relationships

Internal to CWS

• Administration, Finance and Operations
• CWS Kenya Finance and Admin team
• Other team members in the Administration departments.

External

• Vendors
• Community
• Any other Partners in relation to his/her capabilities

Work Environment

• Field environment, Periodic travel to other field locations and Nairobi office as may be required.

Responsibilities

Program Administration (60%)

• Drives CWS Africa motor vehicles to complete assigned duties.
• Cleans and cares for official CWS Africa vehicles.
• Conducts regular checks of vehicles to ensure that they are mechanically sound and in good working order and reports any problems noted to the Admin Manager.
• Provides safe transportation to and from field locations, meetings and other destinations for CWS Africa staff and visitors on official business.
• Posts and collects mail, weighs, and affixes the correct number of stamps on letters and packages.
• Adhere to road safety regulations and ensure the well-being of passengers.
• Transports goods, equipment, and materials to working sites as needed.
• Ensures the secure loading and unloading of items, taking care to prevent damage.
• Familiarizes him/herself- with local geography and road conditions.
• Performs general clerical duties as may be assigned and which may include photocopying and packing supplies for field team travel.
• Conducts routine maintenance checks on vehicles including checking fuel, oil, and other fluids.
• Repairs minor mechanical problems on the CWS Africa motor vehicles after confirming the same with the Admin Manager.
• Obtains quotations and makes simple purchases on behalf of the office and as per instructions by the Admin and/ Program team.
• Ensures that the fuel level in each vehicle does not always go below half tank.
• Maintains effective communication with other staff members.
• Reports any issues or concerns promptly.

Compliance (15%)

• Adheres to the Organization’s policies and guidelines related to vehicle use and safety.
• Ensures compliance with local traffic regulations and legal requirements.

Data Management and Analysis (20%)

• Maintains accurate records of deliveries made to other offices in the CWS Africa delivery book.
• Maintains accurate records of trips, mileage, and fuel consumption.
• Submits regular reports on vehicle maintenance and usage to the Admin Manager.

Additional Responsibilities (5%)

• Any other duties as assigned

Experience

Qualifications

• Two (2) years of driving experience (category B, C1 & C) for both manual and automatic vehicles is required.
• Experience in Driving Category A1 and/ A2 is an added advantage

Skills

• Working knowledge of basic motor vehicle mechanics and required.
• Good working knowledge of driving in rural areas
• Good working knowledge of Marsabit is an added advantage.
• Excellent organizational and time management skills
• Excellent writing and oral communication skills.
• Good interpersonal skills.
• Good knowledge of Kenya rural areas.
• Strong computer skills, in particular Microsoft Excel, Word, and Outlook required.

Education & Certifications

• Secondary School or equivalent required.
• Valid Driving License Class B, C1, C is required
• Defensive Driving Certificate is required

Abilities

The Driver must have the ability to:

• Follow instructions from the Supervisor with a positive and receptive attitude.
• Deal effectively and courteously with many associates, outside agencies, applicants, and members of the public.
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS Africa
• Maintain a high-performance standard with attention to detail.
• Carry out all the duties efficiently and effectively with minimal supervision.
• Take initiative.
• Maintain strict confidentiality with CWS Africa administrative and operational information.
• Manage a large and diverse workload under pressure with competing priorities.
• Ability to work in a multi-cultural environment required while maintaining a high level of motivation,
• Effectively manage CWS Africa's resources.
• Maintain the integrity of official records.
• Analyse and solve complex problems and make sound decisions.
• Work independently and contribute to overall operations of CWS.
• Communicate in English, both written and oral.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa.
• This position is based in Marsabit Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. .
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

go to method of application »

Primary Purpose

• This position is responsible for the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit, Kenya under the auspices of the Church World Service (CWS) Early Recovery and Resilience Project.
• The project includes mobilizing and educating farmers to undertake livelihood and resilience activities including crop production, pasture management, farmer managed natural regeneration, beekeeping, village savings and loans associations (VSLA) water and soil conservation and beadworks in Laisamis Sub - county.
• The project seeks to provide comprehensive training to the selected farmers in groups to effectively undertake the enterprises to realize diversified livelihood options, increased, income and resilience. The selected candidate will work closely with the contracted service providers local stakeholders and community leaders.
• The Project Officer will oversee the execution of project activities aimed at enhancing community resilience and preparedness ensuring alignment of project components with program goals, CWS requirements, and international standards .

Key Relationships

Internal to CWS

• CWS Employees
• Other team members in program units

External

• CWS Partners

Work Environment

• Office environment, Periodic travel to other field locations as may be required.

Responsibilities

Program Administration (50%)

• Takes lead in the implementation of Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit
• Communicates with teams and address issues affecting transaction/process execution and service delivery
• Ensure consistency/integrity of all transactions/processes with rules/procedures in a service area
• Ensure alignment of project components with program goals, CWS requirements, and international standards.
• Establish and maintain effective communication and coordination with local authorities, NGOs, and other stakeholders in Marsabit.
• Identify and assess potential disaster risks and vulnerabilities as well as potential threats to the projects within target communities and communicate accordingly.
• Conduct training and capacity-building programs (ToT trainings) for local staff, advisory committees, local communities and on relevant practices.
• Identify opportunities for developing proposals to secure financial support for community projects.
• Supervise and mentor junior project staff, local advisory committees and Lead Farmers in ensuring high levels of motivation, performance, and professional development.
• Foster a collaborative and inclusive work environment, promoting teamwork and shared responsibility.
• Ensure efficient management of project resources, including budgets, supplies, and equipment.
• Support the monitoring and evaluation exercises including baselines, annual and endline surveys
• Provide regular project updates to the Program Manager.
• Adapt and use training materials and ensure existing training materials are up to date.

Compliance (20%)

• Ensure compliance with organizational policies, donor regulations, and international humanitarian standards
• Achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established CWS policies and procedures
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the CWS program.
• Conduct regular process reviews for assigned processing stage to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.
• Conduct QCs and job function observations of staff to ensure compliance is met and identify areas of improvement or training needs.

Data Management and Analysis (15%)

• Prepare comprehensive reports for internal use, donors, and other stakeholders, detailing project outcomes, challenges, and lessons learned.
• Contribute to reports and filters development for quality control checks to ensure they are accurate and used efficiently.

Representation/Engagement (10%)

• Establish and manage collaborations with stakeholders at the Sub County, and Ward level.
• Maintain effective relationships with CWS Africa partners and other Agencies.
• Ensure partner communication is professional, timely and proactive.
• May occasionally travel to other field sites to meet with/accompany partners and represent CWS Africa on processing or other programmatic matters.

Additional Responsibilities (5%)

• Any other duties as assigned.

Experience

Qualifications

• A minimum of Four (4) years’ paid work experience required.
• Supervisory experience preferred
• Experience writing reports and proposals are required.
• Previous experience conducting community trainings or presentations preferred
• Previous reporting and monitoring and evaluation experience preferred

Skills

• Thorough knowledge of the Agricultural Extension and Community Development.
• Knowledge of County Integrated Development plans and Strategies.
• Excellent writing skills
• Excellent organizational and time management skills
• Excellent computer skills, in particular Microsoft Office
• Knowledge of Climate Change Adaptation; Disaster Risk Reduction or Resilience.
• Fluency in English, Swahili and Local languages (Samburu and/or Rendille) preferred

Education & Certifications

• A minimum of bachelor’s degree in Agricultural Education and Extension, Community Development, Agricultural related courses (or additional 4 years of work experience in lieu of a bachelor’s degree)

Abilities

• Communicate effectively both verbally and in writing;
• Follow instructions with a positive and receptive attitude;
• Deal effectively and courteously with collaborators, government agencies, and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS Africa;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Take initiative in the development and completion of projects within the specified timeframe;
• Maintain strict confidentiality with CWS and operational information;
• Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• Effectively manage CWS resources; and

Important Requirements

• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Marsabit
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

go to method of application »

Primary Purpose

• This position is responsible for supporting the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit, Kenya under the auspices of the Church World Service (CWS) Early Recovery and Resilience Project.
• The project includes mobilizing and educating farmers to undertake livelihood and resilience activities including crop production, pasture management, farmer managed natural regeneration, beekeeping, village savings and loans associations (VSLA) water and soil conservation and beadworks in Laisamis Sub County.
• The project seeks to provide comprehensive training to the selected farmers in groups to effectively undertake the enterprises to realize diversified livelihood options, increased, income and resilience. The selected candidate will work closely with the contracted service providers, group as well as Department of Social services.
• The Project Assistant will play a key role in the mobilization of participants into groups, provides group dynamics and leadership training, training of participants village savings and loans associations.

Key Relationships

Internal to CWS

• CWS Employees
• Other team members in program units

External

• CWS Partners

Work Environment

• Office environment, Periodic travel to other field locations as may be required

Responsibilities

Program Administration (60%)

• Support the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit
• Identify, profile and organize farmers into farmer groups.
• Organize and train farmers on group dynamics and leadership.
• Organize and train groups on Village Savings and Loans Associations.
• Conduct regular monitoring to ensure that community-driven projects implemented by groups/ CBOs achieve expected outputs, outcomes, and results.
• Explains process variances to farmers, outlines options and corresponding actions that affect the delivery of project processes
• Support the monitoring and evaluation exercises including baselines, annual and endline surveys.
• Relays information and requirements to project participants for processing of transactions; explains rules and processes
• Provide regular project updates to the Project Officer.
• Adapt and use training materials and ensure existing training materials are up to date.
• Prepare weekly, monthly, and quarterly project reports both quantitative and qualitative, aspects of the project.
• Maintain up to date project documents/file.
• Other duties as assigned by the Project Officer .

Compliance (20%)

• Ensure compliance with organizational policies, donor regulations, and international humanitarian standards
• Achieve and maintain a high performance standard based on a thorough knowledge of, and adherence to, established CWS policies and procedures
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the CWS program.
• Conduct regular process reviews for assigned processing stage to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.

Data Management and Analysis (15%)

• Prepare comprehensive reports for internal use,
• Contribute to reports and filters development for quality control checks to ensure they are accurate and used efficiently.

Additional Responsibilities (5%)

• Any other duties as assigned.

Experience

Qualifications

• A minimum four (4) years of experience is required.
• Experience in Social Transformation or related field working with communities is required
• Experience writing reports and proposals are required.
• Previous experience conducting community trainings or presentations preferred.

Skills

• Knowledge of the Community Development.
• Knowledge of VSLA community financial inclusion.
• Excellent writing skills
• Excellent organizational and time management skills
• Fluency in English, Swahili and local languages (Samburu and/or Rendille) preferred
• Excellent computer skills, in particular Microsoft Office

Education & Certifications

• A minimum of Bachelor’s Degree in Social Work, Community Development, or Development Studies (or 4 years of work experience in lieu of a bachelor’s degree) is required

Abilities

• Communicate effectively both verbally and in writing;
• Follow instructions with a positive and receptive attitude;
• Deal effectively and courteously with collaborators, government agencies, and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS Africa;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Take initiative in the development and completion of projects within the specified timeframe;
• Maintain strict confidentiality with CWS and operational information;
• Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• Effectively manage CWS resources; and

Important Requirements

• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa.
• This position is based in Marsabit Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. .
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

go to method of application »

Primary Purpose

• This position is responsible for supporting the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit County, Kenya under the auspices of the Church World Service (CWS) Early Recovery and Resilience Project.
• The project includes mobilizing and educating farmers to undertake livelihood and resilience activities including crop production, pasture management, farmer managed natural regeneration, bee-keeping, village savings and loans associations (VSLA) water and soil conservation and beadworks in Laisamis Sub county.
• The project seeks to provide comprehensive training to the selected farmers in groups to effectively undertake the enterprises to realize diversified livelihood options, increased, income and resilience. The selected candidate will work closely with the contracted service providers as well as Lead Farmers.
• The project Assistant will play a key role in supporting the tree nursery establishments and management, supervising the FMNR, training communities on environmental conservation and management.

Key Relationships

Internal to CWS

• CWS Employees
• Other team members in program units

External

• CWS Partners

Work Environment

• Office environment, Periodic travel to other field locations as may be required.

Responsibilities

Program Administration (60%)

• Support the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit
• Identify, profile and organize farmers into farmer groups.
• Organize and train farmers on, Early Warning Systems, tree nursery management, soil and water conservation, including the construction of water harvesting structures i.e. water pans and rock catchments
• Establishment and supervise of tree nurseries as well as adoption of tree planting activities at community level
• Facilitate the formation and implementation of the Farmer Managed Natural Regeneration
• Explains process variances to farmers, outlines options and corresponding actions that affect the delivery of project processes
• Conduct regular monitoring to ensure that community-driven projects implemented by
• groups/ CBOs achieve expected outputs, outcomes, and results.
• Support the monitoring and evaluation exercises including baselines, annual and endline surveys.
• Relays information and requirements to project participants for processing of transactions; explains rules and processes
• Provides regular project updates to the Project Officer.
• Adapt and use training materials and ensure existing training materials are up to date.

Compliance (20%)

• Ensure compliance with organizational policies, donor regulations, and international humanitarian standards
• Achieve and maintain a high performance standard based on a thorough knowledge of, and adherence to, established CWS policies and procedures
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the CWS program.
• Conduct regular process reviews for assigned processing stage to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.

Data Management and Analysis (15%)

• Prepare comprehensive reports for internal use,
• Contribute to reports and filters development for quality control checks to ensure they are accurate and used efficiently.

Additional Responsibilities (5%)

• Any other duties as assigned.

Experience

Qualifications

• A minimum four (4) years of experience is required.
• Experience in Natural Resource Management (Range Management) or related field working with communities is required
• Experience writing reports and proposals are required.
• Previous experience conducting community trainings or presentations preferred .

Skills

• Thorough knowledge of the Natural Resource Management;(Range Management) Resilience and Community Development.
• Knowledge of National Climate Change Action Plan.
• Excellent writing skills
• Excellent organizational and time management skills
• Excellent computer skills, in particular Microsoft Office
• Knowledge of Climate Change Adaptation; Disaster Risk Reduction or Resilience.
• Fluency in English.
• Fluency in the local languages (Samburu or Rendile) will be an added advantage

Education & Certifications

• A minimum of Bachelor’s Degree in Natural Resource Management or related field (or 4 years of work experience in lieu of a bachelor’s degree) in is required

Abilities

• Communicate effectively both verbally and in writing;
• Follow instructions with a positive and receptive attitude;
• Deal effectively and courteously with collaborators, government agencies, and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS Africa;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Take initiative in the development and completion of projects within the specified timeframe;
• Maintain strict confidentiality with CWS and operational information;
• Manage a large and diverse workload under pressure with competing priorities;Work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• Effectively manage CWS resources; and

Important Requirements

• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa.
• This position is based in Marsabit Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. .
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

go to method of application »

Primary Purpose

• This position is responsible for the implementation of the Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit, Kenya under the auspices of the Church World Service (CWS) Early Recovery and Resilience Project.
• The project includes mobilizing and educating farmers to undertake livelihood and resilience activities including crop production, pasture management, farmer managed natural regeneration, beekeeping, poultry production, village savings and loans associations (VSLA) water and soil conservation and beadworks in Laisamis Sub County.
• The project seeks to provide comprehensive training to the selected farmers in groups to effectively undertake the enterprises to realize diversified livelihood options, increased income and resilience. They will work closely with the contracted service providers as well as Lead Farmers.
• The Project Assistant will play a key role in providing comprehensive training on poultry production to farmer groups and Lead farmers; supervise the rearing of chicken, undertake extension services and requisite support to the Lead farmers.

Key Relationships

Internal to CWS

• CWS Employees
• Other team members in program units

External

• CWS Partners

Work Environment

• Office environment, Periodic travel to other field locations as may be required.

Responsibilities

Program Administration (60%)

• Support the implementation of Early Recovery and livelihoods enhancement project (Matumaini) in Marsabit
• Identify, profile and organize farmers into farmer groups.
• Organize target communities into formal groups for purposes of undertaking project activities.
• Provide comprehensive training to farmer groups on Good Livestock Practices with a focus on chicken production) as well as beekeeping
• Undertake extension services to support the adoption of agricultural technologies
• Support the monitoring and evaluation exercises including baselines, annual and endline surveys
• Establish and manage collaborations with stakeholders at the Ward level.
• Provide regular project updates to the Project Officer.
• Adapt and use training materials and ensure existing training materials are up to date.
• compile weekly, monthly and quarterly project reports both quantitative and qualitative, aspects of the project.
• Maintain up to date project documents/file

Compliance (20%)

• Ensure compliance with organizational policies, donor regulations, and international humanitarian standards
• Achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established CWS policies and procedures
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches and report any identified areas of significant compliance risk for the CWS program.
• Conduct regular process reviews for assigned processing stage to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.

Data Management and Analysis (15%)

• Prepare comprehensive reports for internal use,
• Contribute to reports and filters development for quality control checks to ensure they are accurate and used efficiently.

Additional Responsibilities (5%)

• Any other duties as assigned.

Experience

Qualifications

• A minimum four (4) years of experience is required.
• Experience in Animal Health and Production, Agricultural Education and Extension, Community Development, Livestock or related field working with communities is required
• Experience writing reports and proposals are required.
• Previous experience conducting community trainings or presentations preferred .

Skills

• Thorough knowledge of the animal production, Agricultural Extension and Community Development.
• Knowledge of County Integrated Development plans and Strategies.
• Excellent writing skills
• Excellent organizational and time management skills
• Excellent computer skills, in particular Microsoft Office
• Fluency in English and Swahili and local language (Samburu or Rendille) preferred .

Education & Certifications

• A minimum of bachelor’s degree (or 4 years of work experience in lieu of a bachelor’s degree) is required

Abilities

• Communicate effectively both verbally and in writing;
• Follow instructions with a positive and receptive attitude;
• Deal effectively and courteously with collaborators, government agencies, and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS Africa;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Take initiative in the development and completion of projects within the specified timeframe;
• Maintain strict confidentiality with CWS and operational information;
• Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• Effectively manage CWS resources; and

Important Requirements

• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa.
• This position is based in Marsabit Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. .
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

go to method of application »

Primary Purpose

• The Systems Solutions Champion serves as RSC Africa's primary focal point with the Refugee Processing Center (RPC) on matters related to the functionality and further development of START, including the use of Processing Guides and Local SOPs.
• This position is dedicated to RPC-directed activities and relies on support and cooperation from and collaboration with RSC colleagues to advance training, system testing, processing guidance and local SOP review/drafting, business process changes, change implementation, and other activities to improve standardization in guidance and data, to increase processing efficiency and maximize the use of system enhancements, and to streamline and enhance reporting.

Key Relationships

Internal to CWS

• RSC Director
• Deputy Director, Program Implementation
• Deputy Director, Program Development and Quality
• Associate Directors
• Senior Managers
• Country Office Program Coordinators
• Programs Managers and Supervisors
• MEAL Unit
• Learning and Development Unit

External

• BPRM Program Officer
• Refugee Coordinator
• UNHCR
• IOM
• RPC
• Other NGOs (HIAS and RefugePoint)
• Resettlement Agencies
• Other RSCs’ Systems Solutions Champions

Working Environment

• Primarily in-office with occasional work from home as requested and approved.
• Periodic travel to the field as may be required.

Responsibilities

• Leadership and Management (20%)
• Provide input in strategic planning conversations to achieve RSC Program goals.
• Champion CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.
• Engage in effective START team management as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.
• Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget.
• Determine and apply cost saving measures to ensure program sustainability.

Program Administration (25%)

• Develop work plans for Senior START Specialists.
• Complete or assign RPC Data Call requests.
• Track progress towards achievement of established annual goals and objectives.
• Create Implementation Plans and deploy staff and resources to ensure timely and efficient work output, in coordination with Programs Management.
• Ensure that START Processing Guides are updated on time and changes are messaged to Programs staff effectively.
• Provide RSC with the latest updates on system development and support knowledge sharing back to respective units.
• Provide additional analysis and support to SPS tickets; offer subject matter expert expertise and participate in SPS meetings or identify appropriate colleagues to serve based on issues being discussed.
• Maintain a thorough and current awareness of PRM, RPC, and RSC policies, plans, initiatives, and developments that impact or otherwise influence RSC staff.
• Coordinate and oversee User Acceptance Testing on an as-needed basis.
• Serve as the primary POC for the RPC build / development team.
• Liaise with RPC staff and maintain active and productive relationships with relevant RSC POCs needed to review, verify, or validate the development of RPC-driven changes and new functionality.
• Support RPC build/development team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions.

Representation (20%)

• Serve as the RSC lead for communication with the RPC regarding START, participate in RPC & SSC collaboration and knowledge-sharing forums, and coordinate with other RSCs on a rotating basis, as assigned by RPC.
• Oversee presentations to RPC highlighting top questions/issues/pain points received from RSC colleagues for RPC’s situational awareness.
• Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
• Ensure partner communication is professional, timely and proactive.
• Occasionally travel to the country offices to meet with country office programs staff on processing matters.
• Ensure staff are professional when representing CWS/RSC Africa to refugees, partners, the funder, and colleagues.

Compliance (15%)

• Report any identified areas of significant compliance risk for the RSC Africa program.
• Ensure all refugee case processing functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines, and procedures.
• Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
• Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
• Conduct regular departmental process reviews to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.
• Conduct QCs and job function observations of staff to ensure compliance is met and identify areas of improvement or training needs.
• Ensure START trainings are up to date.
• Perform spot checks / quality checks on cases in START to ensure RSC staff are using functionality as intended; provide spot check analysis and recommendations to RSC leadership and RPC.

Data Management and Analysis (15%)

• Ensure that all unit activities are completed in an efficient and effective manner and reflect USRAP priorities for Sub-Saharan Africa.
• Oversee the development and maintenance of START cleanup filters and reports and quality control (QC) checks. Ensure reports are accurate and efficient.
• Develop annual and monthly projections to inform the START team priorities.
• Collaborate with other Programs units for improved processing efficiency across the department.
• Support creation of in-system solutions to prevent the need for some reports.
• Provide critical analysis of START data, backed by subject matter expertise, to identify trends and gaps in appropriate implementation.
• Ensure timely and accurate reporting by the START Unit to RSC Africa leadership and the RPC.

Additional Roles and Responsibilities (5%)

• Any other duties as assigned.

Experience

Qualifications

• A minimum of 8 years of paid work experience is required.
• A minimum of 2 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action, and directing day-to-day work is required.
• Previous experience with the USRAP required.
• Demonstrated management experience, to include administrative, program, and project management, with a refugee serving/processing agency(s) preferred.
• USPH preferred, but not required.

Skills

• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.

Education & Certifications

• Bachelor’s Degree in a related field, or four (4) years of paid work experience in lieu of a Bachelor’s Degree required.

Abilities

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels;
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Be flexible with changing of daily duties as needed;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Nairobi, Kenya
• This position requires the use of laptops at all times, competence in Microsoft Office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet the demands of a dynamic operational program.
• A background check which includes references and an educational and criminal check is required before the start of employment for International applicants.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism. Incumbents should fully understand the insecurities present within Kenya and the region.
• This position is Full time.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.